Please be sure to check the following before proceeding.
●During the transition, the contract information (gender, contact phone number, contract validity, etc.) that you registered with au will not be carried over as contract information when applying for povo2.0.
● Your au payment method cannot be carried over. You will need to set up a new payment method (credit card information).
● It is not possible to integrate payments for povo2.0 with payments for other lines or communication services (au consolidated billing, KDDI consolidated billing, J:COM consolidated billing, etc.).
● When switching to povo2.0, you will need to change your SIM (including if you are using an eSIM).
● If you wish to continue using the carrier email address (@ezweb.ne.jp/ @au.com) you were using with au after the transition povo2.0, you will need to apply separately.
Please note that if you do not apply within the application validity (within 31 days after the transition to povo2.0), the data in the mail server will be deleted. For details, Here
*To apply, you will need au ID issued based on your au line contract.
● Your carrier email address will be deleted from the contact email address for your au ID, so please change it to an email address other than your carrier email address.
● When changing to povo2.0, parental consent is required again.
● au and povo2.0 compatible devices differ. Please check in advance whether the device you plan to use is compatible with povo2.0.
(povo)
● When switching to povo2.0, you may need to unlock your SIM. Please check the au website for details on how to unlock your SIM.
● With au PAY (auかんたん決済) on povo2.0, there are some services that cannot be used, such as au PAY charge.
If you change brands from au or UQ mobile, the upper limit may be reduced.
● The following services are not available with povo2.0.
Call waiting, three-way calling, and spam call blocking services
●The voicemail service you were using before the transition cannot be continued. Please note that messages stored on our equipment will be deleted. You can apply for the voicemail service with povo2.0 after completing your contract for the povo2.0 communication service.
● povo2.0 does not offer the following discount services.
<Examples of discount services not offered by povo2.0 >
au Smart Value, Family Discount Plus (including counting), au PAY Card Payment Discount, Smile Heart Discount, discounts on calls and SMS charges between family members (Family Discount), au Combined Talk, au Combined Line, etc.
● povo2.0 does not offer the support services offered by au.
<Examples of support services that are not provided>
au Smart Support, fees Assurance Service, Remote Control Support, Location Search Support, Usage Support, In-store Setup Support
●To use the data storage service, you must have a Ponta Pass Lite/Ponta Pass contract. Please note that if you do not have a Ponta Pass Lite/Ponta Pass contract, your data will be deleted.
● If you use data sharing with au, data sharing between smartphones and tablets, etc. will be discontinued.
● Due to the transition to povo2.0, you will no longer be able to receive the following benefits for au subscribers:
au Discounts with Electric Points (Note 1), Ponta Pass data recovery support, 10% Ponta Points redeem on au mobile phones and au Hikari usage fees of au PAY Gold Cards, au fees discounts on shopping at au PAY Market, au Points awarded for communication service contracts in the point program staged system, various benefits for au subscribers such as au Jibun Bank's au mobile preferential discount, au life insurance premium refund, au asset management au stock discount fee discount, au Discount benefits for car hoken, points for iDeCo in au, au Hikari New Start Support / au Smart Value New Start Support, Big Robe Hikari Transfer Start Support, etc.
● Your au HOME contract will be automatically canceled. If you are using installment payments, a cancellation fee will be charged as specified in the au HOME Service Terms of Use. To continue using the service, you will need to sign up for a new contract. In that case, an initial fee of 2,200 yen will be charged.
*If you use Anshin Watcher, your 12-month free basic fees will end. If you sign up again, you will not be able to use your existing Anshin Watcher and will need to purchase it again.
In addition to those stated in this document, discounts and benefits that are conditional on having au line contract may end with the transfer.
Note 1: povo2.0 customers can continue to use au Denki. After applying for povo2.0, if you link povo account with your au Denki au ID, you will continue to receive points of 0.5% or 1% based on your monthly electricity fees.
<How to link>
Go to "Billing Information" at the bottom of the povo2.0 app home screen > Turn on "Link your au ID?" > Log in with your au Denki au ID
● au usage fees are calculated on a pro rata basis according to the number of days of use.
<Example of daily fees >
Basic usage fee, flat-rate data fee, LTE NET/LTE NET for DATA usage fee, au Smart Value [3], Family Discount Plus [3], au PAY Card Payment Discount, 2-year contract N, 2-year contract
*Some fees and discounts may not be calculated on a pro rata basis.
●Some discount services may not apply.
● Any remaining monthly data capacity with au cannot be used with povo2.0.
● Data capacity purchased from au cannot be used with povo2.0.
Note 3: You will be initially charged the undiscounted fees, but the amount will be refunded from the following month onwards by deducting it from other fees.
●You will continue to make installment payments for the device, and installment payments will continue to be charged using your current payment method.
If you subscribe to Upgrade Program EX or Upgrade Program EX(a), program fees will be temporarily suspended. When you use the benefits, you will be required to pay the program fees for the suspension validity.
● If you combine payments for au and your electricity service or city gas for au, fees for your electricity service and city gas for au will continue to be billed using your current payment method.
*All prices listed in this document include tax included unless otherwise specified.
● If you are subscribed to various device compensation services* with au, these will continue automatically even after changing to the povo2.0 plan. If you wish to cancel your contract, you will need to go through the cancellation procedure.
*Various device compensation services
・"Failure and Loss Support/Failure and Loss Support with Cloud" for Android devices: Cancellation procedures Here.
・"Breakdown and Loss Support with AppleCare Services/Breakdown and Loss Support with AppleCare Services & iCloud+" for iPhone: Cancellation procedures Here.
KDDI Corporation/ Okinawa Cellular Telephone Company
As of February 2024
■ Inquiries about povo
There is no telephone or in-store support.
Please contact us via chat at the URL below.
[povo support]
(https:// povo.jp/support/)
■ Inquiries about au
Customer Center
From au mobile phone: 157 (no area code)
From a landline phone other than an au mobile phone: 0077-7-1111
Reception hours: 9:00-20:00 (toll-free/open all year round)
End