● Reception hours
9:00 – 19:00
(We only accept lost or stolen SIM card reports during the nighttime hours from 7:00 PM to 9:00 AM the following day.)
●About resuming work midway
Even if the conversation ends midway, you can resume it from where you left off as long as the cache information is saved in your browser.
If your inquiry is complete, the operator will end the conversation and ask you to fill out a new form and make another inquiry.
●Storing conversation information
Depending on the settings of your browser or device, some of the screens you have previously displayed and the content you have entered may be temporarily saved on your device.
We are unable to check or delete the content of information stored on these devices.
If you are concerned about past display content, please try the following.
・Clear your browser history/cache
・Use secret mode (private browsing)
・Avoid using it on a shared device
●Privacy Policy
Information entered through this chat service will be handled in accordance with KDDI's privacy policy.
KDDI Privacy Policy | Public Information | KDDI Corporation
povo2.0 provides services through a comprehensive partnership between KDDI and Singapore's Circles Asia, and your personal information (such as your name and email address) will be provided to Circles Asia in order to provide you with better service. In addition, as part of this process, your personal information may be provided to the following foreign companies in the following countries:
KDDI Establishes New Online-Specialized MVNO Company "KDDI Digital Life" | 2020 | KDDI Corporation
Foreign country names: United States (Commonwealth), India, Singapore, Sri Lanka, Taiwan, Philippines, Malaysia *For details on the legal systems regarding data protection in each country, please click here.