Matters to check when subscribing to/using povo2.0(Japan SIM)

This document covers important matters explained by KDDI Corporation and Okinawa Cellular Telephone Company(hereinafter collectively we/us/our) based on the Telecommunications Business Act, with your usage of povo2.0(Japan SIM). The following standard terms of use posted on our website will apply to the services you subscribe to.
KDDI Corporation
Okinawa Cellular Telephone Company
Apply only after fully understanding the detail of the contract.

povo

KDDI Corporation
Okinawa Cellular Telephone Company

A. Guidance on the contract and fees

Guidance on the contract

Checking the details of your contract

  • You can subscribe to Japan SIM.
  • If you wish to obtain the contract in paper form, contact  support and ask for it to be issued. It will be issued free of charge.

* For more details, visit the our website .

About Japan SIM

  • You can apply for this plan by customers with SMS-verifiable lines in our designated countries or connecting the device you are using to the public wireless LAN access service designated by us. 
    This plan can one SMS-verifiable line or only be subscribed to one line per device used for application. You cannot apply for a new contract for that device until the current line is terminated
  • For the time being, the application process, service page, support, and other language support for this service will only be available in English. For details, please refer to our website.

Customer support on povo2.0(Japan SIM)

  • Support will be provided online only.

*Mailed items and notices may display a contact phone number. However, regardless of whether such information is displayed or otherwise, there is no customer support on the phone.

Usage by underage persons

Japan SIM is not provided to underage persons.
*The contractor is obligated to supervise and manage Japan SIM to prevent minors from using the service.

Other cautions associated with signing the contract

  • If there is any false statement in the contract content (such as name, address, and contact number) the contract may be canceled.
  • The contracting company will be KDDI Corporation .
  • Administration fee for the contract

＜If you have applied for over five povo2.0 lines in total*1 under the same name within the past one year＞*2,*3
• You will be charged an administration fee of 3,850 yen, including tax.
*1 Including the lines you are currently in the process of applying for, the lines you have changed to au/UQ mobile, and already canceled lines. Canceled lines include the lines we cancel, as prescribed in Article 13 of the povo2.0 Communication Service Contract Terms and Conditions and 2. (1) of the Base Plan(Japan SIM) Terms of Service.
*2 This fee will apply if this is the case for a line canceled with us (except the cancelations explained in Article 13-3 of the povo2.0 Communication Service Contract Terms and Conditions).
*3 The administration fee will be billed in the month or two months after the month you signed the contract.
＜Other customers＞
• No administration fee will be charged.

Payment of fees

The fees you will be required to pay

  • You will be paying the following fees.
    Topping usage charges, universal service charges, call relay service charges.
  • The universal service charge (2.2 yen/month, including tax) is a charge to enable all households across Japan to receive call services such as subscribed phones (correctly called universal service) fairly and in a stable manner. The call relay service charge (1.1 yen/month, including tax) is a charge to secure the appropriate and steady provision of the call relay service, which assists communication between people with hearing or speech impediments and people without such impairments. The prices are current as of January 2022 and are subject to change.
  • The universal service charges and call relay service charges will be incurred only in the months when your purchased toppings are in effect and when you used metered calls/text messages. However, they will not be charged for the time being. When the charging starts, it will be notified on the povo website.
  • Calls and SMS text messages cannot be used on Japan SIM.

About invoicing

  • Toppings (data and contents) purchased at random will be invoiced after every purchase.
  • If usage charges, etc., for any of our currently or previously subscribed telecommunication services have not been paid, usage of all other contracts may be suspended, and all such contracts may also be canceled. Usage of all of your contracts may also be suspended and such contracts terminated if you have taken over a contract from someone else and that person has not paid the usage charges, etc., for any of our currently or previously subscribed telecommunication services.
  • KDDI Digital Life will have receivables transferred from KDDI and bill you.

Important points to note about payment

If payment is not confirmed by the due date we specify, you may be charged interest on overdue payment and your service may be suspended.

If usage charges, etc., for any of our currently or previously subscribed telecommunication services have not been paid, usage of all other contracts may be suspended, and all such contracts may also be canceled. Usage of all of your contracts may also be suspended and such contracts terminated if you have taken over a contract from someone else and that person has not paid the usage charges, etc., for any of our currently or previously subscribed telecommunication services.
KDDI Digital Life will have receivables transferred from KDDI and bill you.

Important points to note about usage charges for various services

Calling charges and usage charges for SMS text messages

  • Not available for use on Japan SIM.

Using the service overseas (international roaming)

  • Not available for use on Japan SIM.

Making international calls/sending international SMS text messages

  • Not available for use on Japan SIM.

Important points to note about cancelation

Fees incurred in the cancelation month

  • The following charges need to be paid in accordance with the state of usage.

topping usage charges, universal service charges (note), call relay service charges, etc.

*Even if you sign up in the middle of the month, universal service charges, and call relay service charges will not be prorated.
Note: You need to pay the handling charge even if you cancel the service before the handling charge for your new contract is billed.

Auto termination

  • Your account will be terminated automatically 90 days after activation.
  • If you would like to terminate your account earlier, you can contact our support team.
  • A notice and details of usage suspension or contract termination will be sent to your povo2.0 account email address or by text message.

B. Guidance about communication

Important points to note about communication

Communication quality and service areas

  • Service areas and communication speed vary by device model. For more details, visit povo2.0(Japan SIM) website. Available for use in 5G areas and 4G LTE areas.
    https://povo.jp/japan-sim/service/
  • Communication speed may significantly drop, or communication may be entirely unusable depending on line status and where you are using the service (povo2.0 is a best-effort mobile phone service).

Using 5G communication

  • 5G-supported device models can be used in 4G LTE areas as well as in 5G areas. As 5G areas are still limited, the communication will be based mostly on 4G LTE.
  • By the nature of its signals, 5G communication is less capable than 5G LTE of delivering signals to indoor environments, so even if you are in a service area, the service provided may be 4G LTE communication instead of 5G communication.
  • On 5G-supported devices, the screen might show a 5G signal symbol in some areas even if 5G communication is not available for use. During calls/communication, the signal symbol may switch to 4G.

*4G LTE areas adjacent to 5G areas, and areas with 5G signals your device does not support.

Communication speed

  • povo2.0 does not have a monthly data allowance. If you do not purchase data toppings, communication speed will be limited to a maximum of 128 kbps.
  • By purchasing data toppings , you can use communication without the 128 kbps cap. If you have a campaign code, etc. that you can use as a data topping, you need to enter the code at the time of subscription. You cannot enter the code after the subscription process is completed.
  • For Japan SIM, you cannot purchase toppings with a longer expiration date than the number of days remaining until cancellation (counted from the day after you purchase the topping). In addition, we will cancel your contract in order after 90 days have passed since the day after the SIM becomes available for activation.
  • Data bonus
    If you have a promotional code, etc. provided by one of our campaigns, etc., you can enter the code in our website to get a data bonus for the line you are subscribing to.
    The amount of data earned as a data bonus, the expiry date, and other terms will vary according to the promotional code obtained. Check the terms of the relevant promotional code, etc.s offer.

Speed limit when you use large amounts of data in a short time

  • To avoid network congestion, your data speed will be limited during periods of congestion if you use large amounts of data in a short time.

*Includes usages on various toppings.

Controlling communication (communication controlling feature) to maintain and improve network quality

  • To maintain and improve network quality, communication destinations and the apps you are using* will be identified.

*Messages and other details of your communication will not be viewed.

  • The identification results may be used to control data speed during periods of network congestion.

Controlling communication to provide service (communication identifying feature)

  • To provide data toppings and content toppings, communication destinations and the services* you are using will be identified.

*Messages and other details of your communication will not be viewed.

  • The identification results will be used to provide flat rates according to the type of the toppings you purchased, to count the volume of data communication, and to control data speed.

Feature to transmit area quality information

  • To improve the quality of service areas, the quality, signal status, and location (GPS information) of calls and data communication may be collected. The collected information will be used solely to improve area quality. The details of the communication itself will not be collected, and you will not be identified.

*This feature can be turned off by using a supported device.

Automatic communication and software updates

Smartphones and other communication devices may conduct automatic communication including automatic software updates (including forced updates for security improvements, etc.) without your intervention. Such automatic communication will also consume your data allowance.

Other important points to note about communication

  • Connection to our networks by some mobile phones as shown below may be limited.

(1) Mobile phones that were wrongfully obtained by criminal acts such as theft and scams
(2) Mobile phones whose payment obligations (including obligations by advance payment, etc.) have not been fulfilled.
(3) Mobile phones obtained through wrongful contracts such as by using false identification and by using false information (about the persons name, address, date of birth, etc.) when applying
(4) Replacement phones that were rented out when devices were broken and needed repairing and should have been returned after the repairing

  • To maintain service quality and to protect facilities, communication that has continued for a certain time (over 24 hours) may be cut off, or port control may be conducted depending on the network situation.

Supported devices and the SIM

Ownership of the SIM card and administration fees for reissuing the card

  • We own the SIM card.
  • On Japan SIM, changes from an eSIM to a SIM and reissuance of an eSIM are not accepted.

Supported devices

  • An au device that supports Japan SIM, or a SIM-unlocked smartphone, is required.
  • Devices not supporting VoLTE cannot be used.
  • For some device models, use of some services/contents/phone features/downloaded apps may be limited. Please note that monthly usage charges will continue to be incurred even if services and contents are not accessible.
  • For breakage and repair of the device you are using, please inquire at the store you purchased it from.

*Smartphones that do not support the communication method and frequency band au 4G LTE/au 5G provide cannot be used. To find out which communication method and frequency band are supported by the device you wish to use, check with the operator from which you purchased the device in advance. To find out how to set up and operate mobile phones from other companies, you will need to confirm the details yourself or consult the operator from which you purchased the device.
*You need to check before starting usage whether the device has obtained the technical conformity certification. We may reject the use of other companies mobile phones that have no technical conformity logo, because use of such devices will be deemed a violation of the Radio Act. Even if your device does not have a technical conformity certification, if you are using a device in Japan that is capable of international roaming based on an international roaming agreement with an overseas carrier, you do not need to undergo inspection when connecting to our line. For details, please see the Ministry of Internal Affairs and Communications website.

  • On Japan SIM, only eSIM-supported devices can be used.

APN settings

  • For APN settings, click the link below.

https://povo.jp/japan-sim/procedure/esim/

C. Other information

Handling of personal information

Purpose of using personal information

  • Understanding the importance of personal information and to ensure its protection, we will comply with the Telecommunications Business Act, Act on the Protection of Personal Information, Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, Personal Information Protection Guidelines (general rules, production of pseudonymized processed information or anonymized personal information, duty to check and record information when the information is provided to a third party, provision of information to a third party located overseas), Guidelines for Protection of Personal Information in Telecommunications Business and other laws, and guidelines concerning our business. We will also comply with the policy on the protection of personal information in telecommunications business, created by a certified personal information protection organization (Center of Personal Information Protection Advancement in Telecommunications), of which we are a member.
  • KDDI and Okinawa Cellular Telephone Company may use the personal information obtained from their telecommunications business for the following operations as prescribed in the privacy policy on the respective partys website.
  • povo Global Privacy Policy
  • In telecommunications business

1. In providing various telecommunications services (including the execution of contract details based on various terms of contract and terms of use, etc.)
2. Operations concerning calculating and invoicing usage charges, etc., and operations concerning calculating and granting points
3. Operations concerning contract screening and credit screening, etc.
4. Operations concerning responses to customer inquiries
5. Operations concerning after-sale services
6. Operations concerning adding and changing for optional services
7. Operations concerning service suspension
8. Providing information on ongoing and new services and new menus
9. Providing information, surveying, and analyzing service usage status (including purchase status)
10. Operations concerning products, services, events, and campaigns for promoting usage
11. Operations concerning questionnaires
12. Operations concerning displaying, distributing, and delivering of advertisements
13. Operations concerning service development, and evaluation/improvement of service quality
14. Operations concerning the development, operation and management of facilities, equipment, and software for services
15. Operations concerning investigation and response for problematic products, system failures, and accidents related to services
16. Operations to prevent and investigate wrongful contracts, wrongful usage, and unpaid dues
17. Providing information related to our services and those that our affiliates and partners* provide (including services that are not communication services)

*To know about the affiliates and partners, please refer to the privacy policy (separately listed in 5) on the respective companies websites.
povo Global Privacy Policy

  • KDDI and Okinawa Cellular Telephone Company may use the personal information obtained from their banking agent business, insurance agent business, and financial product brokerage business for the following operations as prescribed in the privacy policy on KDDIs website

povo Global Privacy Policy
(1) Banking agent business
1. Brokerage services concerning the signing of contracts with KDDIs specified partnered financial institutions* for accepting deposits in yen and foreign currencies, offering loans, and ancillary operations
2. Checking user qualifications associated with the purchase of financial products and services from KDDIs specified partnered financial institutions*
3. Providing information about ongoing and new services, etc. of KDDIs specified partnered financial institutions*
4. Providing information about campaigns, events, etc., of KDDIs specified partnered financial institutions*
5. Operations concerning responses to customer inquiries in the banking agent business 6. Operations concerning questionnaires on the banking agent business 7. Providing information on various services that KDDI and its affiliates/partners* offer

(2) Insurance agent business
1. Operations for serving as an agent or a broker to promote sales of KDDIs specified partnered insurance companies, and ancillary operations
2. Checking insurance policy customers qualifications as they purchase insurance products and services of KDDIs specified partnered insurance companies*
3. Providing information about ongoing and new services, etc. of KDDIs specified partnered insurance companies*
4. Providing information about campaigns, events, etc., of KDDIs specified partnered insurance companies*
5. Operations concerning responses to customer inquiries associated with the insurance agent business
6. Operations associated with questionnaires concerning the insurance agent business
7. Providing information about services that KDDI and KDDIs affiliates/partners* offer

(3) Financial product agent business
1. Brokerage services and consigned brokerage services for equities traded by KDDIs specified partnered financial product brokers*, and an intermediary service concerning the opening of partnered financial product dealers new accounts
2. Checking user qualifications associated with the purchase of financial products and services from KDDIs specified partnered financial product dealers*
3. Providing information about ongoing and new services, etc. of KDDIs specified partnered financial product dealers*
4. Providing information about campaigns, events, etc., of KDDIs specified partnered financial product dealers*
5. Operations concerning responses to customer inquiries associated with the financial product brokerage business
6. Operations concerning questionnaires about the financial product brokerage business
7. Providing information about services that KDDI and KDDIs affiliates/partners* offer

*To learn about partnered financial institutions, partnered insurance companies, partnered financial product dealers, affiliates and partners, please refer to the povo Global Privacy Policy .

  • Providing personal information to overseas third parties
    The company provides personal information to non-Japanese operators in the countries below in order to provide povo2.0.
    Countries: Singapore, the Philippines, the United States

*To learn about the handling of personal information in respective countries, click here(Japanese only)

  • To learn the details of handling personal information, such as shared use of personal information, providing personal information to third parties, disclosure and amendments of personal information, terminating notices through channels such as direct mail, and the helpdesk for filing complaints about the handling of personal information, please refer to the privacy policy on the respective companies websites.
    povo Global Privacy Policy

Handling of personal information in the banking agent business

  • KDDI may use the information about customers banking that is handled through its banking agent business (such as information about your savings, currency trade or loans, and other information about your financial transactions, assets, etc.) for the operations (including insurance sales and financial product brokerage operations in person, by mail, phone, and the Internet, etc.) described in Purpose of using personal information.
  • KDDI may use customer information handled through its telecommunications business, insurance agent business, financial product brokerage business, and other businesses other than the banking agent business, for its banking agent business, etc.
  • KDDI may use customer information handled through its insurance sales or financial product brokerage operations (information that is provided by customers about daily life, assets, etc. that are required for insurance sales or financial product brokerage) for its banking agent business, etc.

Handling of personal information in the financial product brokerage business

  • KDDI may use the information about customers financial product trading that is handled through its financial product brokerage business (such as information about your financial trade and assets) for the operations (including insurance sales in person, by mail, phone, and the Internet, etc.) described in Purpose of using personal information.
  • KDDI may use customer information handled in its telecommunications business, insurance agent business, and other businesses other than the financial product brokerage business, for its financial product brokerage business, etc.
  • KDDI may use customer information handled through its insurance sales (information that is provided by customers about daily life, assets, etc. that are required for insurance sales) for its financial product brokerage business, etc.

Handling of customer information with full anonymity

  • We will use customer information to provide convenient services by sufficiently minimizing the risk of the communication and the individual being identified, processing the information to ensure full anonymity of customer information including location information, based on the Guidelines on Full Anonymity in the Telecommunications Business established by five telecommunication business-related organizations including a certified personal information protection organization (Japan Data Communications Associations), of which we are a member.
  • To learn more about the purpose of using information such as location information that is processed for full anonymity, how it is processed, how to stop its use and its provision to third parties (opting out), and other matters, visit Use of location information processed for full anonymity on KDDIs website (Japanese only).

Handling of customer information with KDDI Group companies

  • The company and KDDI Group companies will, to customers subscribed to KDDI Group companies services, mutually provide and use the information that we or KDDI Group companies obtained based on the contracts with customers, through our information systems (including phones and telecommunications) and those of the KDDI group companies, to promote sales of povo2.0, and offer and announce, provide and analyze special offers such as discounts according to usage, cash reimbursement, and Ponta point earnings.
  • The mutually provided and used customer information includes customers names, addresses, phone numbers, the information of our or KDDI Group companies services the customers are applying to or using including the details, application, or contract status such as the dates on which the services were started and canceled (including the information that identifies the application process, such as the MNP reservation number).
  • Based on the contract signed between us and KDDI Group companies, we and the KDDI Group companies will strictly manage customers personal information and take necessary safe management measures.
  • KDDI Group affiliates

Other information

Important points to note about prevention of misuse

  • In principle, the number of our smartphone and mobile phone lines that customers can subscribe to under the same individuals name will be limited to a total of five lines to prevent mass wrongful contracts under the same name (such customers may not be able to apply for new contracts, and we may later cancel their contracts. Please note that you can sign up for only one line on one povo2.0 account). However, the number of lines you can sign up for may vary in accordance with the details of your application.
  • To prevent mobile phones wrongfully signed up using forged IDs, etc. from being used for crimes such as criminals disguising themselves as family members to extort money, we may present to the issuing organization the identification document information such as the drivers license presented at the time making the application. We appreciate your kind understanding, as this is to ensure correct identification.
  • We will mutually exchange with specified telecommunications operators the subscriber information that falls under any of the categories below. As the information will be used to screen eligibility when signing up for a contract, applications for contracts may not be accepted in certain cases.
    • Customers with payment outstanding after the contract is canceled*
    • Spam senders
    • Customers who rejected the request for identification as prescribed by Article 11 of the Act on Identity Confirmation, etc. Performed by Mobile Voice Communications Carriers for their Subscribers, etc. and Prevention of Wrongful Use of Mobile Voice Communications Services, and thus had their usage terminated

*For details, visit the Telecommunications Carriers Association website.

Emergency earthquake alerts

  • To use this service, you need a smartphone that supports the service. Settings to receive the alerts vary by device model. Make sure to check settings to receive alerts and change the settings if necessary. Read your smartphones manual on how to set up the service.
  • In areas close to the epicenter, the emergency earthquake alert may not issued before a strong tremor occurs.
  • You may not receive emergency earthquake alerts if the device is turned off, in places signals do not reach even within service areas, and in places with poor signals.

Three things to remember to ensure smartphone information security

(1) Update the OS (basic software)
Smartphones need OS updates. Using an old OS raises the danger of being infected by viruses. If you receive a notice on an OS update, install the new OS immediately.
(2) Check whether you have antivirus software
Some apps have been found to harbor viruses. If you are using an Android smartphone, use Virus Buster for au or Virus Block provided by au Smart Pass Premium or au Smart Pass.
(3) Be careful where you get apps from.
Some websites that provide apps (where you get apps from) do not fully screen safety and other information in advance. Contaminated apps are often found on such websites. When you are getting an app, be sure to use a reliable website where the OS provider, mobile phone company, etc., are doing proper safety checks. When installing, pay attention to the apps features and terms of use as well.

A careless attitude can lead to a serious crime

You may be drawn into crime before you know it

  • Who is going to use that mobile phone? Did you sign up for that mobile phone because someone asked you to, saying it would earn you good money or the like? Many cases are seen where criminals force people sign up for multiple phones and then take those phones for themselves. That mobile phone you signed up for may be used for crimes such as criminals pretending to be family members in trouble to obtain money by deception! You must never sell or transfer your mobile phone, SIM card, etc., to someone else without notifying your mobile phone carrier. [Act on Identity Confirmation, etc. Performed by Mobile Voice Communications Carriers for their Subscribers, etc. and Prevention of Wrongful Use of Mobile Voice Communications Services] If you sell (re-sell) your mobile phone as a business for a fee, you will be jailed for up to two years or receive a penalty of up to three million yen.
  • Is the personal identification document your own? Is the information true? You must not present false information such as name, address, and date of birth when you sign up for a mobile phone. [Act on Identity Confirmation, etc. Performed by Mobile Voice Communications Carriers for their Subscribers, etc. and Prevention of Wrongful Use of Mobile Voice Communications Services] If you violate this law with the intent of concealing information that identifies the person, you will be charged for a penalty of up to 500,000 yen. The subscriber has the obligation to pay the usage charges and device fee for his/her mobile phone.

*The Act on Identity Confirmation, etc. Performed by Mobile Voice Communications Carriers for their Subscribers, etc. and Prevention of Wrongful Use of Mobile Voice Communications Services is a law to prevent wrongful use of mobile phones for crimes such as criminals pretending to be family members in trouble in order to extort money.

Eight-day cancelation (early contract cancelation system)

  • The povo2.0 communication service is eligible for the eight-day cancelation period (early contract cancelation system).
  • You can cancel the contract until eight days after the day you received the contract document or the service started (if you purchased a topping including a communication service, the latest day you purchased a topping), whichever is later. This right will come into effect when you execute the procedure for the eight-day cancelation.
  • In this case you will not be held liable for damage or charged a contract cancelation fee or other fees. If we accepted money, etc., associated with the contract, the money will be returned. However, you will be charged usage charges for povo2.0 communication services that you received until the contract was canceled, such as calling charges incurred before the contract was canceled.

*For toppings, you will be charged the usage charges for povo2.0 communication services that you received from the day on which the topping was purchased (the day on which the topping was purchased for the first time if it is an auto-charged topping, or various call toppings) to the time the contract was canceled. Toppings will be canceled together with the early contract cancelation.

  • Eight-day cancelation can be processed using povo support. Inquire through the povo website or using the designated povo2.0 app.

*Please note that au/UQ mobile shops, such as au Shop and UQ Spot, and au/UQ customer support centers, will not process the eight-day cancelation.

  • If you misunderstood that the matters presented by the carrier are true and thus failed to cancel the contract before the eight days were up because the carrier had presented incorrect information on the early contract cancelation system, you may cancel the contract until eight days after the day you receive the document provided that explains that this contract can be canceled.

End