Items to check before using povo2.0 / Items to check before signing a contract

As of March 2026

This document explains important matters under the Telecommunications Business Act that KDDI Corporation and Okinawa Cellular Telephone Company (“our company”) provide to customers using povo2.0.The Japanese version of these important matters shall be the official text, and translations into other languages are provided only for reference. In the event of any discrepancy between the Japanese version and any translated version of this Agreement, the Japanese version shall take precedence.
The services you subscribe to are subject to the standard terms and conditions posted on the following website.
KDDI Corporation
Okinawa Cellular Telephone Company
Please make sure you fully understand the terms of the contract before applying.

KDDI Corporation
Okinawa Cellular Telephone Company

A. Information about contracts and fees

Contract Information

Check the contract details

• ●The available plans are "povo2.0" and "povo2.0 Data Only."
• ●Please check the contract details (contract document) using the povo2.0 app. If you would like a paper copy of the contract document, please request it from povo support. Issuance is free of charge.

*As the file is provided in PDF format, it may not display correctly depending on the PDF viewing software you are using. In that case, please download "Adobe®Reader®" to check.
*Please confirm which plan you wish to apply for before applying.
*The services available to you will vary depending on your contract plan. Please see the povo2.0 website for details.

povo2.0 customer support

• ●We provide online support. Please use the "Help Page" or chat on the povo2.0 app to contact us.
• ● povo2.0 does not provide customer support in-store or over the phone. Support is not provided at au Shops, UQ Spots, other au/UQ mobile dealers, or au/UQ mobile customer centers.

*Please note that although contact phone numbers may be listed on various correspondence and notifications, we do not respond to inquiries by phone, regardless of the information provided.

Regarding use by minors

• ● Request for compliance with laws regarding minors' use of the Internet
  - Laws and regulations require that filtering services be provided when used by minors under the age of 18.
• ●Dangers of using the Internet and the effectiveness of filtering services
  ・By using the internet, young people may come into contact with illegal or harmful information that has a negative impact on their healthy development, or may become involved in crime. In particular, an increasing number of young people are getting into trouble through interactions with strangers on social media. In addition to becoming a victim of crime, there is also the risk of becoming a perpetrator without even realizing it.
  ・Using a filtering service can reduce the risk of young people coming into contact with harmful information. Please set up and use a filtering service that is appropriate for your child.
• If you are a minor, please set up one of the filtering services according to your device.
  ・"Anshin Filter for au" (iPhone/Android): Please have the guardian (parent/legal representative) set it up. Instructions on how to set it up will be sent to the email address of the registered guardian (parent/legal representative).
  ・Screen Time (iPhone): Please have the parent or guardian (parent/legal representative) set this up.
  ・Family Link (Android): Please have the parent or guardian (parent/legal representative) set it up.
  
  <About Anshin Filter for au >
  ・After starting use, the parent/guardian (legal representative) must set up the service. Instructions on how to set up the service will be sent to the registered email address of the parent/guardian (legal representative).
  -This is a filtering service that protects minors from dangerous websites and apps when using the internet.
  - You can select the strength of filtering based on the user's age and purpose of use. Even for restricted sites and apps, parents (parents/legal guardians) can later individually allow their users to use them.
  ・If you have any problems with the settings, please contact povo support.

Regarding the use of the Internet by minors, parents should make decisions based on their full understanding and responsibility.

[Request to parents]
- Understand the risks of contacting strangers online and set rules appropriate for your child..
・Filtering services cannot completely control children's access to harmful information, etc. Parents must understand and check their children's internet usage, such as adjusting the strength of filtering depending on their child's age and purpose of use, customizing the social media and apps they use, and using time limit functions.
*If you disable Anshin Filter for au, we will contact your parent or guardian (by email).

• Measures against minors making high-value invoices for games, etc.
  Please take measures to prevent unintentional charges, such as high game charges when using au PAY (auかんたん決済)/carrier payments.
  
  <Security measures>
  - Do not allow notifications of two-step authentication or one-time passwords that you do not recognize.
  <Checking usage status>
  - Set up a sub-address and check your child's usage.
  <Change usage settings>
  - You can change the usage limit settings and the maximum amount for combined fees charges.
• Precautions after the legal age of majority was lowered
  ・Due to the lowering of the age of majority, those aged 18 and over do not need parental consent.
  - When signing a contract, please make sure you fully understand the contents of the contract before signing it.

Other points to note when signing a contract

• ●If there are any false statements in the contract details (name, address, contact information, etc.), the contract may be terminated.
• ●About the contract company
  The contracting company will be as follows depending on the contract method and address at the time of application. ^* The terms and conditions applicable to the contracts with each company are as shown on page 1.

  ① If you change from au/UQ mobile / povo1.0 via the designated transfer page
  You will continue to use the same contracted company as before the change: au/UQ mobile / povo1.0.

  ② If you sign a new contract, switch from another company, or change from au/UQ mobile / povo1.0 using a method other than the designated transfer page
  ・If your address is outside Okinawa Prefecture: KDDI Corporation (Registration number (telecommunications carrier): Ministry of Internal Affairs and Communications No. 3)
  ・If your address is in Okinawa Prefecture: Okinawa Cellular Telephone Co., Ltd. (Registration number (telecommunications carrier): Okinawa No. 71)

  *Even if you change your address at a later date, your contract company will not change.

• ●About contract administration fees
  <In the past year, a total of 5 or more povo2.0 lines have been used under the same name. ^*1 Customers who have applied before> ^{※twenty three}
  ・A handling fee of 3,850 yen tax included) will be charged.

  *1 This includes lines for which application is currently in progress, lines that have been switched to au / UQ mobile, and lines that have been canceled. Cancelled lines also include lines that have been canceled by us based on Article 13 of the povo2.0 Communication Service Agreement and 2.(8) of the "Base Plan" Terms and Conditions. The total number of lines is totaled for KDDI/ Okinawa Cellular. *2 This fee will be charged if applicable to lines that have been canceled by us (excluding cases of cancellation based on Article 13, Paragraph 3 povo2.0 Communication Service Agreement). *3 The fee will be charged from the month following the month of your contract or the month after.

<Customers other than those listed above>
・There are no fees.

About billing

• ●The previous month's call charges, the current month's Call Topping charges, and the previous month's Support Topping charges will be billed around the 10th of the current month. However, the Call Topping charges for the first month of your contract will be billed together with the following month's bill.
• ● Toppings (data and content) purchased on a one-time basis will be charged each time you purchase them..
• ●The payment methods designated by our company are credit card and Atobarai Paidy. Payments must be made using the payment method designated by our company that is registered in your povo2.0 account. Please register a payment method in your name or the name of a family member that is authorized for use by the person making the application.
• You can check your monthly bill and the purchase amount for one-time Topping purchases on the povo2.0 app. Please note that we do not issue paper invoices (there is no charge for issuing them).
  If you cancel your subscription, you will not be able to log in to the app. If you would like a detailed billing breakdown, we will issue an invoice (PDF format), so please request it using the designated form on povo2.0 homepage.

Notes on payment

• If payment is not confirmed by the due date specified by our company, we may charge late interest and suspend service in accordance with the terms of the contract. Charges for continued topping purchases will continue to accrue even during the suspension of service.
• ●If you sign up for a Support Topping in the middle of the month, charges will start from the 1st of the following month (support will also start from the 1st of the following month), and if you cancel in the middle of the month, you will be charged a pro-rata amount up to the day before cancellation (support is provided and charged until the day before cancellation). However, from July 1, 2023, for the time being, there will be no charge if you cancel in the middle of the month..
• For calls that span multiple days, the call charge will be based on the day the call ended.
• ●If you fail to pay any fees or charges for any of our telecommunications services that you currently or previously subscribed to, we may suspend or terminate all of your other contracts as well. Also, if we take over a contract, we may suspend or terminate all of your contracts as well if the previous contract holder fails to pay any fees or charges for any of our telecommunications services that you currently or previously subscribed to.
• ●KDDI Digital Life Corporation will receive the transfer of claims from KDDI Corporation and Okinawa Cellular Telephone Company, and will make claims through KDDI Digital Life Corporation.

Important points to note regarding fees for various services

Call charges and SMS charges

• ●TThe domestic call rate is 22 yen/30 seconds (tax included). Some call rates may differ, such as for calls to satellite phones, For details,click here.In addition, the specified call rate will be charged when calling phone numbers that have set rates with other companies (such as numbers beginning with 0570).
• ●Domestic SMS sending charges are 3.3 yen/ tax included (tax ^included). Receiving is free.

  *Based on 70 full-width characters. Depending on the phone model and recipient, up to 670 full-width characters can be sent. In this case, up to 134 characters will incur the fee of two messages, and for every 67 characters thereafter, the fee will be charged as one message.

• ● Not available with povo2.0 Data Only.

Using the service overseas (roaming)

• If you wish to use the service overseas, you must apply for it. Please contact povo support in advance.
• ●Consumption tax will not be added to the usage fee.
• ●Call charges and SMS sending charges will differ from those when using within Japan.
• ● Not available with povo2.0 Data Only.
• ●Example of call charges per minute for calls made overseas (call charges vary depending on your destination)

Calls overseas

Example of call charges per minute (24-hour flat rate)

*Even if you receive a call at your destination, you will be charged for the call.

• ●Depending on the phone model you are using, you may not be able to use it overseas.
  Countries, regions, and communication services available vary depending on the phone model.
  *For details regarding overseas use, please check our website.
  povo
• ●Even if a service is available in Japan, it may not be available overseas.
• ●SMS usage fee Sending: 100 yen/message Receiving: Free *Depending on the model, up to 670 full-width characters can be sent.
  Up to 70 full-width characters will be charged as one message, up to 134 characters will be charged as two messages, and thereafter, one message will be charged for every 67 characters.
  Please note that sending messages of 70 or more full-width characters is only possible when using VoLTE.
• ●Data communication
  ・To use data communication, you will need to turn on the international roaming setting and purchase an international data topping that is compatible with your destination.
  - You can check the status of your international roaming settings from the settings page within the povo2.0 app.
  ・ International data roaming services are not available for use within Japan. Similarly, data services intended for use within Japan cannot be used when overseas.
  ・If you purchase an overseas data topping outside of an available region, it will automatically start to be used from the time you arrive in the available region, with a 30-day limit after purchase, and you will be able to use data communication for the period and capacity you purchased.
  ・World Data Flat Rate or Overseas Double Flat Rate for au/UQ mobile cannot be used.
  Please check our website for details. povo

Make international calls and send SMS

●Call charges and SMS sending charges to overseas destinations are different from call charges and SMS sending charges within Japan.

Calls to overseas

Example of call charges for 30 seconds (24-hour flat rate)

• ●International SMS sending costs 100 yen per message. Receiving is free.

  *Depending on the phone model, you can send up to 670 double-byte characters. However, up to 134 characters will be charged as two messages, and after that, every 67 characters will be charged as one message.

• ● By signing up for povo2.0, you will also be signing up for KDDI's international telephone service.
• ● Not available with povo2.0 Data Only.

Call Topping usage fees

• ●The discount will begin to be applied once the purchase process is complete. It will continue to be applied every month until you request to cancel the Call Topping Service.
• ●Calls made before the Call Topping purchase will not be covered by the Unlimited Calling Plan/Call Topping Plan. Unlimited calling does not apply to calls made before subscription.
• ● For Call Topping services that you apply for at the same time as signing up for povo2.0, charges will be incurred from the month the SIM is activated.
• ●Call Toppings will not be charged on a pro rata basis even if you sign up or cancel in the middle of the month.
• ●If unlimited calls or unlimited calls under 5 minutes are applied, you will not be able to subscribe to a different type of Call Topping until the currently applied Call Topping is canceled..
• ● Not available with povo2.0 Data Only.

Calls that are not covered by unlimited calling with Call Toppings

• ●Unlimited calling does not apply to calls to phone numbers beginning with 0570 (such as Navidial) that other companies charge for, directory assistance (104), government 1XY service (188), #dial (quick dial), sending SMS, calls to satellite phones, or calls to phone numbers separately designated by us.
• ●International calls and calls made or received overseas are also not covered.
• *Calls to certain telecommunications carriers as specified separately, and calls exceeding 744 hours per month or 24 hours a day may incur charges. Please note that the call time you use will be counted as the total call time used with au 's "Flat Rate Call 2" and "Flat Rate Call Light 2" and other unlimited calling services from au/UQ mobile / povo1.0 during the same month.
• ●Domestic calls that are not covered by the unlimited calling plan will incur a call charge of 22 yen (tax included) per 30 seconds unless other companies have set their own rates (some call charges may differ, such as calls to satellite phones. For details, click here).

  *For details, please refer to our website.

• ●Unlimited calling may not be applied in the following cases.
  ・When connecting to and using communication equipment owned by the customer, or when making automatic calls using software, etc. (unless our company has given prior consent in either case)
  - When used for the purpose of earning direct income from communications by acting as an intermediary for communications, using a forwarding function, or connecting to services provided by other companies.
  ・When our company determines that the call is not a normal calling method, such as when the call is not intended to be a conversation with the other party.

  *If we determine that a call is affecting our facilities (e.g., a call continuing for a long period of time), we may disconnect the call.

au PAY (auかんたん決済)/Carrier Payment

• ● au PAY (auかんたん決済) is a service that allows you to use au ID to pay for content and shopping purchased on your smartphone or PC. If you change your brand from au or UQ mobile, the upper limit may be reduced and some services, such as au PAY Charge, may no longer be available. For more information, please see the following URL.
  ・Differences in the terms and conditions for au PAY (auかんたん決済) when signing up povo
  ・ au PAY (auかんたん決済)
• ●When using this service, you will be required to agree to the au PAY (auかんたん決済) Membership Terms and Conditions ^*1.
  KDDI Corporation and Okinawa Cellular Telephone Company will transfer the claim to KDDI Digital Life Corporation and provide personal information to a third party, and KDDI Digital Life Corporation will make the claim.
  Please check the following URL for au PAY (auかんたん決済) membership terms and conditions.
  https://kantan-detail.au au
• ●Confirmation code authentication is required when using the service. Enter the 6-digit confirmation code sent via SMS to your contracted device to authenticate. Even if a family member such as a child or a third party authenticates, the authentication will be treated as having been made by the contracted person, and payment will be made to the contracted person. If you wish to restrict the use of au PAY (auかんたん決済), please set usage restrictions yourself (https://id.au one.jp au.
• ●We have implemented two-step authentication ^*2 to prevent fraudulent payments by third parties. If you receive a notification about two-step authentication and you do not remember logging in or making a purchase, please be careful not to access the URL listed or allow authentication.
• ● Paid content, paid apps, etc. will not be automatically canceled. If you no longer need them due to cancellation, etc., please cancel them yourself.
• ● Not available with povo2.0 Data Only.

*1 The latest version of these Terms and Conditions and the effective date will be posted on the website mentioned above, and the Terms and Conditions will come into effect when the effective date arrives.

*2 When logging in from a device other than the contracted device, we will send you an SMS or email and you will be required to authenticate yourself.

Important points regarding cancellation

Charges incurred in the month of cancellation

●Depending on your usage, you will be required to pay the following fees.

Call charges, Topping usage fees, telephone universal service fees, broadband universal service fees, handling fees (Note), telephone relay service fees, au PAY (auかんたん決済) usage fees, etc.

*Even if you sign up in the middle of the month, the call Topping usage fee, telephone universal service fee, broadband universal service fee, and telephone relay service fee will not be pro-rated.

Note: If you cancel your contract before the fee is charged for your new contract, you will still be required to pay the fee.

Regarding suspension of service and contract cancellation if no purchase is made for a long period of time

• ●If you do not purchase any paid Topping within 180 days from the day after validity of your last paid Topping (or the day you activate povo2.0 SIM if you have not purchased any paid Topping), your service will be suspended sequentially^.​

  *Excluding cases where the total amount of domestic calling charges, domestic SMS charges, and other specified pay-per-use charges exceeds 600 yen excluding tax (660 yen including tax) during the period, or when a promo code designated by our company is used. For details, please refer to  povo2.0 pricing plan details.

• ●If you do not purchase any paid toppings within 30 days of service suspension, your contract will be terminated accordingly.
• ●If your service is suspended or your contract is terminated, you will be notified of the details in advance via the email address or phone number registered to your povo2.0 account.

Procedures for various changes, cancellations, etc.

• ●Various procedures, confirmation/change of contract details, and cancellation can be performed through the povo2.0 app.
• ●You will need to enter the authentication code to verify your cancellation. If your device does not support SMS, please insert the SIM card into a different device that supports SMS and then complete the cancellation procedure.
• If you do not have a device that can use SMS, please contact our chat desk.
• ● Paid content and paid apps that you pay for using au PAY (auかんたん決済) or carrier billing will not be automatically cancelled or canceled. If you no longer need the service due to a change of model or cancellation, please cancel or cancel the service yourself on the respective service site or app.

B. Communications Information

Communication Precautions

Communication quality and service area

• ●Service areas and communication speeds vary depending on the phone model you use. For details, please check the povo2.0 website. Available in 5G areas and 4G LTE areas.
  https://povo.jp/support/guide/area/
• ●Depending on the line conditions and your location, communication speeds may be significantly reduced or communication may become unavailable (povo2.0 is a best-effort mobile phone service).

Regarding the use of 5G communications

• ●5G-compatible phone models can be used in 4G LTE areas as well as 5G areas. However, since the 5G service area will be limited initially, 4G LTE will be the primary service.
• ●Due to the nature of radio waves, 5G communication has difficulty reaching indoors compared to 4G LTE, so even if you are within the service area, 4G LTE communication can be applied instead of 5G communication.
• ●Even if 5G communication is not available on 5G-compatible models, the antenna mark may display "5G" in some ^areas.* The antenna mark may also switch to "4G" during calls and communications.

*4G LTE areas adjacent to 5G areas and areas where the 5G frequency band is not supported by your device.

Regarding communication speed

• ● There is no monthly data limit for povo2.0. If you do not purchase a data Topping, your communication speed will be limited to a maximum of 128kbps.
• ●By purchasing data topping or content topping, you can use data at normal speeds according to your topping (not limited to 128kbps). If you have a campaign code that can be used as a data topping, you must register it when signing the contract. You cannot register it after the contract is completed.
• ●About data bonuses
  If you have a promo code that was given to you as part of a campaign or other event, you can register that code in the povo2.0 app to receive a data bonus for your contracted line.
  The data volume, expiration date, and other conditions of the data bonus will vary depending on the promo code you received. Please check the terms and conditions for the promo code.
  If you enter a referral code, "povo Friend Referral Program Terms and Conditions" applies.

Limits on communication speeds when using large amounts of data in a short period of time

• ●TTo avoid network congestion, we will limit the communication speeds of customers who use large amounts of data within a certain period of time during peak hours.

*Includes use with various toppings.

Communication control to maintain and improve network quality (communication control function)

• ●In order to maintain and improve network quality, we identify the communication destination and the application you are using ^*.

  *The contents of communications such as messages will not be viewed.

• ●The results of the identification may be used to control communication speeds during periods of congestion.

Regarding communication control for service provision (communication identification function)

• ●In order to provide data Topping and content Topping, we identify the communication destination and the services you are using ^*.

  *The contents of communications such as messages will not be viewed.

• ●The results of the identification will be used to provide unlimited use according to the toppings purchased, count data usage, and control communication speeds.

Area quality information transmission function

• ●In order to improve the quality of our service area, we may collect information about the quality of calls and data communications, signal conditions, and location (GPS information). The collected information will only be used to improve the quality of our service area. In addition, we will not collect communication content or identify individual customers.

  *This function can be turned off from your device.

Automatic communication and software updates

• ●Smartphones and other communication devices may perform automatic software updates (including forced updates for security improvements, etc.) and other automatic communications without your intervention. Automatic communications also consume data.

Measures against spam messages

• ●When you use SMS, a "Spam SMS Block" setting is set.

● "Spam SMS Block" cannot be used with povo2.0 Data Only.

Other points to note regarding communications

• ●We may restrict connection to our network for some of the following mobile phones.
  (1) Mobile phones obtained illegally through criminal acts such as theft or fraud.
  (2) Mobile phones for which payment obligations (including obligations related to advance payments, etc.) have not been fulfilled
  (3) A mobile phone obtained through a fraudulent contract, such as by using forged identification documents or by providing false information (such as name, address, date of birth, etc.) when applying.
  (4) A mobile phone that was loaned to you in the event of a breakdown of your communication device and that should be returned after repairs are completed.
• ●In order to maintain service quality and protect equipment, we may disconnect communications that have been connected continuously for a certain period of time (24 hours or more) or implement port restrictions depending on network conditions.

Compatible devices

• ● An au device that supports povo2.0 or a smartphone with an unlocked SIM is required.
• ●Phone models that do not support VoLTE cannot be used.
• Depending on the phone model you use, there may be restrictions on the use of various services/content, main unit functions, downloaded applications, etc. Please note that even if you are unable to use services/content, monthly fees will still be charged.
• ●For repairs or other issues with your phone model, please contact the place of purchase (even if you purchased from au/UQ mobile, please contact the contact information provided when you purchased from au/UQ mobile).

  * Smartphones that do not support the communication methods and frequency bands provided by au 4G LTE/ au 5G cannot be used. Please check in advance with the carrier from which you purchased the phone model to find out which communication methods and frequency bands are supported for the model you wish to use. For information on how to set up and operate a mobile phone from another carrier, please check yourself or contact the carrier from which you purchased the phone model.

• *Please check whether your phone has received a technical standards conformity certificate before use. Use of other companies' mobile phones that do not have the "Technical Standards Conformity Mark" is in violation of the Radio Law, and we may refuse to allow you to connect to our network.

• ● povo2.0 Data Only can be used with eSIM compatible devices.

APN settings

• Please check the link below for APN settings.

eSIM: For iPhone users

eSIM: For Android users

For SIM card users

C. Other Information

Regarding the use of various services

About email services

• ● povo2.0 does not offer carrier email (@au.com /@ezweb.ne.jp/@uqmobile.jp).
• ● For customers migrating from au, please refer to "Notes when migrating from au to povo2.0" regarding the use of au mail (@au.com /@ezweb.ne.jp).

PIN

• ● After signing up to povo2.0, you can set your own PIN (4-digit number).
• The PIN is used to verify your identity when remotely operating the voicemail service or call forwarding service. If you are using the voicemail service or call forwarding service for the first time, you will need to set a PIN in advance.
• ●Even if a PIN is set or used by someone other than the user, we will treat it as if it was set or used by the contract holder, so please manage it responsibly.

About Auto-charge

• ●If you have data capacity within the expiration date, you can switch the Auto-charge setting on or off at any time.
  If you do not want to use Auto-charge, please set Auto-charge to OFF.
• If you wish to change from ON to OFF, please make sure that your total data capacity is 0GB or that you change the setting by 23:30 on the day before the expiration date. Once the automatic charge has been performed, it cannot be canceled.
• ● Auto-charge toppings are not subject to 8-day cancellation (early contract cancellation system).
• ●For details on Auto-charge, including the "Auto-charge Terms of Use," please see below.
  Learn more about Auto-charge here
  For details about Auto-charge Terms of Use, click here

About call forwarding

• ●By setting a PIN, you can set up and use call forwarding.
• ●You will need to make certain preparations in advance, such as setting a PIN.
• ●For more information about call forwarding, click here

About voicemail

• ●By purchasing the voicemail service topping, you can set up and use voicemail.
• ●There is a limit to the number of messages that can be saved.
• ●There is a limit to the message retention period. Stored messages or voice files will be deleted after the retention period has elapsed.
• ●Call charges will be incurred for playing and recording messages.
• ●You will need to make certain preparations in advance, such as setting a PIN.
• ●For more information about voicemail, click here

About the User

User information registration

• ●If the contract holder and the povo user are different, the user's "date of birth" will be registered at the request of the contract holder. Users who can be registered are limited to those within the family.
• ●The contractor will explain to the user that they will register their "date of birth" information with our company, that the user's information, such as the device they use and the communications they make, will be used in accordance with the "Handling of customer information under "sufficient anonymity"" set out in this document, and other precautions regarding the use of povo2.0, and will obtain the user's consent.
• ●All procedures related to the contract (such as purchasing Topping) must be applied for by the contract holder. In addition, to obtain usage details, the user must agree to the following items before obtaining them.
  (1) The call details shall show the date and time of the communication, the person with whom the communication was made, and other information.
  (2) The subscriber shall obtain and view the call details through the povo2.0 app.
• ●Even if you allow someone other than the contract holder to use the service, the contract holder will be responsible for paying the fees associated with using povo2.0. Furthermore, if a user uses the line to send spam or otherwise violates their contractual obligations, the act will be deemed to have been committed by the contract holder, and any suspension of use, contract termination, or exchange of spam sender information with other companies will be carried out in the name of the contract holder. Please manage your use carefully.
• ● User information cannot be registered for povo2.0 Data Only.

Handling of personal information

Purpose of use of personal information

• ●We recognize the importance of personal information and, in order to thoroughly protect it, we comply with the Telecommunications Business Act, the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, the Guidelines for the Act on the Protection of Personal Information (General Provisions, Anonymously Processed Information, Obligations to Verify and Record When Providing to a Third Party, and Provision to a Third Party Located Abroad), the Guidelines for the Protection of Personal Information in the Telecommunications Business, and other laws, regulations, and guidelines related to our business. In addition, we comply with the Personal Information Protection Guidelines in the Telecommunications Business created by the accredited personal information protection organization (Telecommunications Personal Information Protection Promotion Center), of which we are a member.
• KDDI Corporation and Okinawa Cellular Telephone Company may use personal information obtained through their telecommunications business for the following purposes as described in the privacy policies on their respective websites.
  ・KDDI Corporation Privacy Policy
  ・ Okinawa Cellular Telephone Company Privacy Policy
• Telecommunications business field
  1. Provision of various services in the field of telecommunications (including implementation of contractual provisions based on various contract terms and conditions, etc.)
  2. Operations related to the calculation and billing of usage fees etc., and operations related to the calculation and granting of points
  3. Contract screening and credit screening
  4. Customer consultation services
  5. After-sales service
  6. Addition and modification of optional services
  7. Services related to service suspension
  8. Providing information on current services, new services, and new menus
  9. Surveying and analyzing service usage (including purchase status) and providing information
  10. Business related to products, services, events, and campaigns aimed at promoting usage, etc.
  11. Questionnaire survey-related work
  12. Business related to displaying, distributing and shipping advertisements
  13. Development of new services, evaluation and improvement of service quality
  14. Development, operation, and management of facilities, equipment, and software related to the provision of services
  15. Investigation and response in the event of product defects, system failures, or service-related accidents
  16. Prevention of fraudulent contracts, fraudulent use, and non-payment, and investigation of such occurrences
  17. Providing information on various services (including services other than communication services) provided by our company, our affiliated companies, and business ^partners*​
   

  *For information on affiliated companies and partners, please check the privacy policy (Appendix 5) on each company's website.
  KDDI Corporation
  Okinawa Cellular Telephone Company

• ●KDDI Corporation may use personal information obtained through bank agency business, insurance agency business, and financial product intermediary business for the following business purposes as described in the privacy policy on the KDDI Corporation website.
  KDDI Corporation Privacy Policy
  (1)Bank agency business
  1. Acceptance of yen deposits and foreign currency deposits at KDDI's designated partner financial institutions ^*, and intermediation for the conclusion of contracts regarding loans, and related operations
  2. Verification of eligibility when purchasing financial products and services from KDDI-designated affiliated financial institutions ^*​
  3. Providing information on current and new services of KDDI-designated partner financial institutions ^*​
  4. Providing information on campaigns, events, etc. of KDDI's designated partner financial institutions ^*​
  5. Customer consultation services related to bank agency business
  6. Business related to questionnaire surveys related to bank agency business
  7. Providing information on various services provided by KDDI and its affiliated companies and partners ^*​
  
  (2) Insurance agency business
  1. Agent or intermediary for the conclusion of contracts related to the solicitation of insurance, etc. from KDDI's designated affiliated insurance companies ^* and related business
  2. Verification of eligibility when purchasing insurance products and services from KDDI's designated affiliated insurance companies ^*​
  3. Providing information on current and new services of KDDI's partner insurance companies ^*​
  4. Providing information on campaigns, events, etc. of KDDI's designated affiliated insurance companies ^*​
  5. Customer consultation services related to insurance agency business
  6. Surveys related to insurance agency business
  7. Providing information on various services provided by KDDI and its affiliated companies and partners ^*​
  
  (3)Financial products intermediary business
  1. Intermediation services for securities trading handled by KDDI-designated affiliated financial instruments business operators ^*, and brokerage services for securities trading, as well as brokerage services for opening new accounts with affiliated financial instruments business operators.
  2. Verification of qualifications when purchasing financial products and services from KDDI-designated affiliated financial instruments business operators ^*​
  3. Providing information on current and new services of affiliated financial instruments business operators designated by KDDI ^*​
  4. Providing information on campaigns, events, etc. of KDDI's designated affiliated financial instruments business operators ^*​
  5. Customer consultation services related to financial product intermediation
  6. Surveys related to financial product intermediation services
  7. Providing information on various services provided by KDDI and its affiliated companies and partners

  *For information on affiliated financial institutions, affiliated insurance companies, affiliated financial instruments business operators, related companies, and partners, please check the privacy policy on the KDDI website.

• Provision to third parties in foreign countries
  We provide personal information to the following foreign businesses in foreign countries in order to provide povo2.0.
  Foreign countries: United States, India, Singapore, Sri Lanka, Taiwan, Philippines, Malaysia

  *For details on data protection laws and regulations in each country, please see the following pages.

• https://www.kddi.com/corporate/kddi/public/privacy-portal/outsource-overseas/#ac_01

• ●For details and the latest version regarding the handling of personal information, such as joint use of personal information, provision of personal information to third parties, disclosure and correction of personal information, suspension of information via direct mail, etc., and complaints desk regarding the handling of personal information, please refer to the privacy policy on each company's website.
  KDDI Corporation
  Okinawa Cellular Telephone Company

Handling of personal information in bank agency business

• ●KDDI may use information regarding customers' banking transactions handled in the course of its bank agency business (information regarding customers' deposits, foreign exchange transactions or borrowing of funds, and other information regarding customers' financial transactions, assets, etc.) for the business operations described in "Purpose of Use of Personal Information" (including business operations related to insurance solicitation or financial product intermediation conducted in person, by mail, telephone, internet, etc.).
• ●KDDI may use customer information handled in the course of business other than bank agency business, such as telecommunications business, insurance agency business, or financial product intermediary business, for bank agency business, etc.
• ●KDDI may use customer information handled in the course of insurance solicitation or financial product intermediation business (information about lifestyle or assets, etc., as declared by customers, necessary for insurance solicitation or financial product intermediation) for bank agency business, etc.

Handling of personal information in financial product intermediary business

• KDDI may use information relating to customers' financial product transactions (information relating to customers' financial transactions, assets, etc.) handled in the course of its financial product intermediary business for the business operations described in "Purpose of Use of Personal Information" (including business related to insurance solicitation conducted in person, by mail, telephone, internet, etc.).
• ●KDDI may use customer information handled in the course of business other than financial product intermediation, such as telecommunications business or insurance agency business, for financial product intermediation, etc.
• ●KDDI may use customer information handled in the course of insurance solicitation business (information about lifestyle or assets declared by customers and necessary for insurance solicitation) for financial product intermediation business, etc.

Handling of customer information under "sufficient anonymity"

• ●Based on the "Guidelines for 'Sufficient Anonymization' in the Telecommunications Business" formulated by five telecommunications business-related organizations, including the certified personal information protection organization (Japan Data Communications Association), of which our company is a member, we process customer information, including location information, using "sufficient anonymization" to sufficiently reduce the risks of communication and personal identification, and use customer information to provide convenient services.
• ●For information on the purpose of use, processing method, use and opt-out of provision to third parties of location information processed through "sufficient anonymization," and other matters, please refer to "Utilization of location information processed through "sufficient anonymization"" on the KDDI website.

Handling of customer information between KDDI Group companies

• ●In order to assist customers who sign up for KDDI Group company services in signing up for povo2.0, arranging such signing up, and informing and providing discounts, cash back, Ponta points and other benefits according to usage, as well as analyzing such information, KDDI and KDDI Group companies will mutually provide and use information about customers that KDDI or KDDI Group companies have obtained based on their contractual relationship with the customer through the information systems between KDDI and KDDI Group companies (including telephone and communication systems).
• ●The customer information that will be mutually provided and used will be the customer's name, address, contact telephone number, and date of birth, as well as information regarding the content of the services of our company or KDDI group companies that the customer has applied for or is using, and the status of the application or contract, such as the dates of application, start of service, cancellation, etc. (including information that identifies the application procedure, such as the MNP reservation number).
• ●Based on the personal information protection agreement concluded between us, our company and KDDI group companies will strictly manage your personal information and implement the necessary safety management measures.
• KDDI Group affiliates
  <List of major affiliated companies https://www.kddi.com/corporate/group/＞

Other information

Precautions to prevent fraudulent use

• ●In order to prevent large-scale fraudulent contracts under the same name, as a general rule, the number of smartphone/mobile phone contract lines under the same name on a personal contract with our company will be limited to a total of five lines (you may not be able to apply for a new contract, or we may cancel your contract at a later date. Please note that the number of contract lines that can be applied for with one povo2.0 account is limited to one line). However, the number of lines that can be applied for may vary depending on the content of the application.
• ●In order to prevent mobile phones that have been fraudulently contracted using forged identification from being used in crimes such as "bank transfer fraud," we may provide the information on the driver's license or other identification documents presented at the time of contract acceptance to the issuing institution. We ask for your understanding in advance that this is to ensure more reliable identity verification.
• ●Information on subscribers who fall into any of the following categories will be exchanged between specific telecommunications carriers. This information will be used for subscription screening when accepting your contract application, so depending on the circumstances, we may not be able to accept your application.
  ・Customers who have outstanding fees after contract termination ^*
  ・Spam senders
  ・Customers who have had their service suspended because they did not comply with the request for identity verification under Article 11 of the Act on Prevention of Unauthorized Use of Mobile Phones

*For details, please visit the Telecommunications Carriers Association website.

Regarding contracts for mobile phone/PHS number portability (MNP)

• ●Based on your application, we will carry out the cancellation procedures for the telephone company from which you are transferring.
• ●If any doubts arise regarding the details of your contract with us or the details of your cancellation application to your previous telephone company, we may ask you to return the telephone number you applied for.
• ●We may inquire about and hold the subscriber information necessary for the MNP process between us and the original telephone company. In addition, if a cancellation request is made by a representative, we may hold the personal information of the representative.
• ●Apart from your phone number, you will not be able to transfer any services provided by your current telephone company.
• ● With povo2.0 Data Only, contract transfer, number transfer, and transfer in/out via MNP are not possible.

Regarding Earthquake Early Warning

• To use this service, you will need a smartphone that is compatible with the service. Whether or not you need to set up reception varies depending on the phone model. Please check your reception settings in advance and change them as necessary. Please refer to the instruction manual for your smartphone for instructions on how to set up.
• ●In areas close to the epicenter, emergency earthquake warnings may not be sent in time before strong shaking begins.
• ●If the power is turned off or if you are in a location where there is no signal or poor reception even within the service area, you may not be able to receive the Emergency Earthquake Alert.

Emergency call location notification

• ●When making an emergency call (110, 119, 118), the location information of the caller will be notified to the emergency call receiving agency.
• ●If you call with 184 added, your location information will not be notified to the emergency call receiving agency. However, if the emergency call receiving agency determines that there is an imminent danger to human life or body, they may obtain your location information.

  *Even if you make a call with your smartphone's caller ID set to anonymous, some models will notify the emergency call receiving agency of your phone number and location information. For details, please refer to the instruction manual for your smartphone or contact povo support.

• ●Information different from your actual location may be notified to the emergency call receiving agency. Also, since only some emergency call receiving agencies are able to obtain the location information that is notified, when making an emergency call, please be sure to confirm your location and verbally tell the emergency call receiving agency your location.

Three rules for smartphone information security

(1) Update the OS (basic software)
Smartphones require OS updates. Using an outdated OS increases the risk of virus infection. If you receive a notification for an OS update, install it immediately.

(2) Check if antivirus software is being used
A virus-infected app has been discovered. If you are using an Android™ smartphone, please use "Virus Buster™ for au" or "Virus Block" provided with Ponta Pass or Ponta Pass Lite.

(3) Be careful when acquiring apps
Some websites that offer apps (sources for obtaining apps) do not conduct sufficient prior screening of safety, etc. There have been cases where apps containing viruses have been discovered on such websites. When obtaining apps, be sure to use reliable websites that have been properly screened for safety by the OS provider or mobile phone company. Also, when installing, be sure to pay attention to the app's functions and terms of use.

A careless attitude leads to a serious crime
You may be involved in a crime without even realizing it.

• ●Who will be using that mobile phone? Were you asked to sign a mobile phone contract in exchange for conditions such as "I have a good part-time job available"? There have been many cases of fraud where people are tricked into signing up for multiple devices and then the devices are stolen. The mobile phone you signed up for may be used for crimes such as "bank transfer fraud"! Mobile phones and SIM cards must not be transferred without the permission of the mobile phone carrier. [Mobile Phone Fraud Prevention Act] Transferring mobile phones for a fee (resale) as a business without the consent of the mobile phone carrier is punishable by imprisonment of up to two years or a fine of up to 3 million yen.
• ●Does the identification document belong to the contract holder? Also, is the information correct? When signing a mobile phone contract, you must not provide false information about your name, address, or date of birth. [Mobile Phone Fraud Prevention Act] Violating this law with the intent to conceal personal information is punishable by a fine of up to 500,000 yen. The contract holder is responsible for paying the mobile phone usage fee and device costs.

  *The Mobile Phone Fraud Prevention Act is a law designed to prevent the fraudulent use of mobile phones for crimes such as bank transfer fraud.