KDDI Corporation
Okinawa Cellular Telephone Company
KDDI and Okinawa Cellular will change the business hours of their povo support (chat desk) from October 1, 2025.
We apologize for any inconvenience this may cause to our customers, and we appreciate your understanding.
We will continue to provide 24-hour support for suspending and canceling emergency calls.
povo2.0 also offers a chatbot that is available 24 hours a day, 365 days a year, so please feel free to use it.
<Current>
9:00-21:00 (all days)
*From 9:00 PM to 9:00 AM the following day, we only handle suspension and cancellation of calls due to theft or loss.
<From October 1st onwards>
9:00-19:00 (all days)
*From 7:00 PM to 9:00 AM the following day, we only handle suspension and cancellation of calls due to theft or loss.
2025年10月1日
*The information provided is current as of the date of announcement.
