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Usage procedure (Calls＋Data)
Procedure for changing from au / UQ mobile / povo1.0

To use international roaming, you must complete our designated application process. After signing up, please contact povo support (chat support). Click here for details.


Click here for information on "Data-only" plans that do not require identification documents.

Before the procedure

Customers switching from au / UQ mobile / povo1.0 will not be able to proceed once they have obtained an MNP reservation number. Those who have already obtained one will need to cancel the MNP reservation number.
Click here to cancel the MNP reservation number you have obtained.
You cannot change to povo2.0 on the same day you sign up for au / UQ mobile. Please complete the procedure the following day or later.

Two items required for the procedure

alt_txtCredit card

You can make payments for povo2.0 by credit card.
Even if you don't have a credit card, you can use Postpay（Paidy）*.

What is Postpay（Paidy）?

alt_txtCompatible Devices

To use this service, you will need a SIM-free or SIM-unlocked povo2.0 compatible device.

In addition, if you wish to use eSIM, please make sure that your smartphone or other device is compatible with eSIM before proceeding. If you select eSIM on an incompatible device, you will not be able to communicate.

How to unlock the SIM card
The difference between SIM cards and eSIMs
*A Wi-Fi environment is required to set up SIM unlock.*If you are using an iPhone or iPad with an iOS version earlier than 15, we recommend updating to the latest version in advance.*If you are currently using an iPad, please apply for a new contract.
Click here for a list of povo2.0 compatible devices

Procedure flow details

STEP 1 au ID authentication and povo2.0 account creation

Please carry out the following procedures from a device with a line contract with au / UQ mobile / povo1.0.

Procedure

  • STEP1-1
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    Please enter au ID of au / UQ mobile / povo1.0 line you wish to change to povo2.0.

    * You do not need to obtain an MNP reservation number. * Click here if you don't know au ID.

  • STEP1-2
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    Please enter au ID that is linked to the target phone number.

  • STEP1-3
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    Please enter your au ID password.

  • STEP1-4
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    When logging in, please enter your PIN (*1)​ ​(*2) to verify your identity.

・Once you switch to povo, you will no longer be able to use carrier email addresses (@au.com /@ezweb.ne.jp/@uqmobile.jp), so if the contact email address registered to your au ID is a carrier email address, please change it to a different email address. Also, the only symbols you can use when registering an email address are "- (hyphen)", "_ (underscore)", and "." (dot).
*For details on other email addresses that cannot be registered with povo2.0, please click here. ​ *1 The PIN is a four-digit number set when you signed up for au /set up your au ID. Please note that if you enter the PIN incorrectly three times in a row, the PIN will be locked and you will not be able to complete any procedures that day. *2 Authentication cannot be performed from a device connected to Wi-Fi. If you are using a smartphone, please turn off your Wi-Fi connection. Also, if you are using Safari on an iPhone (OS15 or later), please turn off iCloud Private Relay.
STEP 2 povo2.0 contract procedure

Procedure

  • STEP2-1
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    Please enter your email address to register

    * Carrier email addresses such as au and UQ are not accepted. * For more information on other email addresses that cannot be registered with povo2.0, please click here.

  • STEP2-2
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    Please enter the one-time password sent from @ povo.jp

  • STEP2-3
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    Select the phone number you wish to process and the SIM type.
    [Note] eSIM is only compatible with a limited number of devices, so please make sure your smartphone or other device is compatible with eSIM before proceeding. If you select eSIM on an incompatible device, you will not be able to communicate.

    The difference between SIM cards and eSIMs
    Click here for SIM card/eSIM compatible devices
  • STEP2-4
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    Enter your contract information

  • STEP2-5
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    Enter user information

  • STEP2-6
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    Check contract details/Enter campaign code

  • STEP2-7
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    Confirmation of consent
    *This is the same page as STEP 2-6.

  • STEP2-8
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    Registering a payment method

  • STEP2-9
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    Registering a payment method

STEP 3SIM activation procedure

*Please make sure that the SIM lock is unlocked beforehand.

For SIM cards

1After signing the contract, you will receive the SIM card by mail.

2Activate the SIM card (switch the line)

3Insert the SIM card into the device

4Configure communication settings (*1)

5Call the test number (111/toll-free) (※2)

6Activation procedure completed

​Click here for detailed instructions on activating a SIM card
*1:
Depending on the device, APN settings and OS updates may be required (automatic settings are configured on some models).
*2:
This is not necessary for iPads.

*Please activate your SIM between 9:30am and 8pm.
If you activate your SIM after 8 PM, the activation time will vary depending on your application. Please see here for details.

For eSIM (Available only to those using eSIM-compatible devices)

1Activate eSIM (switch lines)

2Setting up eSIM

3Configure communication settings (*1)

4Call the test number (111/toll-free) (※2)

5Activation procedure completed

​Click here for detailed instructions on how to activate an eSIM
*1:
Depending on the device, APN settings and OS updates may be required (automatic settings are configured on some models).
*2:
This is not necessary for iPads.

*The service will be available once installation is complete. However, APN settings may be required. *A Wi-Fi environment is required for setup. *Please activate the SIM between 9:30 AM and 8:00 PM.
If you activate your SIM card after 8 PM, the activation time will vary depending on your application details. Please check here for more information.

Important Notice

  • When changing from au / UQ mobile / povo1.0 to povo2.0, there are some services that need to be changed or discontinued in advance.
    For au: Click here for details
    For UQ: Click here for details
    For povo1.0: Click here for details
  • To complete the procedure, you will need to be able to receive emails. Please set up your email address with the domain [@ povo] so that you can receive emails.
  • Important points to note when using dual SIM
  • Please have your device (smartphone) ready (applications cannot be made via PC).

*Call charges and SMS sending charges will be charged separately.

  • Even after switching to povo2.0, you can still transfer the carrier email you used with au / UQ mobile (separate application required), but you will not be able to register it as a povo2.0 account.
  • Corporate customers cannot apply.

Important Notice

Customers switching from au / UQ mobile / povo1.0 should complete the procedure online.
Change to povo2.0 (Web)
Click here to transfer from other companies

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