How to use our service

Even if it's your first time, you can rest assured that with eSIM you can start using it as soon as the same day.

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STEP 1Prepare your device

Those who want to use their existing device

1Check if the device is compatible with povo2.0

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2Check if the SIM lock has been removed.

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If you don't have a device yet

*eSIM is compatible with only a limited number of devices, so please check whether your smartphone or other device is compatible with eSIM before proceeding. If you select eSIM on an incompatible device, communication will not be possible.*A Wi-Fi connection is required for setup.*If you are using an iPhone or iPad with a version of iOS earlier than 15, we recommend updating to the latest version in advance.

STEP 2Choose your application method
Choose from two plans

Recommended for these people
  •  I want to switch carriers to get a cheaper rate plan.

  • One smartphone, two
    phone number

  • Even abroad,
    I want to use a smartphone

Learn more about the differences between Base Plan


*Call charges and SMS sending charges will be charged separately.

Recommended for these people
  • I want to use it right away
    (No identification documents required)

  • App Calls
    Function is enough

  • I want to use it for tablet.

Learn more about the differences between Base Plan


*Calls and sending/receiving SMS are not available.
*MNP (mobile number portability) is not available for transfers from other carriers.
*Available only within Japan.
*Only eSIM is available.
*A separate line capable of making voice calls and receiving SMS is required.
*You must purchase the first Topping when signing up. After purchasing any Topping, you can also purchase additional regular domestic data Topping.

STEP 3Select your SIM type,
Complete the activation procedure

Data Only plans, only eSIM is available.

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It is inserted into the device and used. When you are ready to use it, it will be delivered to your home by mail.

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You download data called a profile and use it. The activation procedure can be completed online, so you can start using it as soon as the same day.

*If you are using a device that does not support eSIM and you apply for an eSIM, you will not be able to proceed with the application.
Before proceeding, please be sure to check whether your smartphone supports eSIM.

STEP 4Purchase a topping in the povo2.0 app

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Open the app

Download the app here

Download from App Store
Also Available on Google Play
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Select the appropriate Topping

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Purchase and complete

Click below to proceed

Calls+Data

Both voice and data can be used

*Call charges and SMS sending charges will be charged separately. *Customers considering a new sub-line or second SIM should apply for a new contract. *Procedures vary depending on the contract type. Please be aware that we have received inquiries due to incorrect selection.

Data Only

Activation without identification documents

* Data Only plans are only accepted for new contracts (new contracts without carrying over phone numbers). *Calls and sending/receiving SMS are not available. *Switching from another carrier (MNP) is not possible. *Can only be used domestically. *Only eSIMs can be used. *A separate line that can make voice calls and receive SMS is required. *An initial Topping purchase is required when signing up. After purchasing one of the Topping, you can also purchase regular domestic data Topping. ★For more information on eligible Topping, click here

All procedures and support are handled online. Please contact us via the povo2.0 app or official website. *Carrier email addresses cannot be used.