Important Notices and News

Thank you for using povo.
System maintenance will be carried out on the following dates and times:

■ validity
August 20, 2025, between 1:00 AM and 8:00 AM, for a maximum of 7 hours

■ Impact details
During maintenance, the affected functions and services will be unavailable.
*Calls, SMS, and data communications will not be affected, and you can continue to use Topping you have purchased.

■ Target functions and services
○New contracts, changes from au / povo1.0 / UQ mobile, and transfer procedures from other companies
○Cancellation and issuance of MNP reservation number
○ Call suspension and unsuspension
○ eSIM quick transfer
○ Auto-charge for Data Top-up (30 days)
○ Use of povo Data Oasis
○New subscriptions and Topping purchases from external partners
○New Japan SIM subscription, data balance check, Data Top-up purchase
○Using a Giga Charge Card
○ Using the povo2.0 app
- Check remaining data
・Check your voice/SMS usage history
・Confirm contract plan details
・Purchase, cancel, and check purchase history for domestic Topping
・Purchase Topping from overseas and check your purchase history
・Use of promo code
・Check eSIM setting information
・Check the estimated billing amount and past bills
・Confirm customer profile
・Change of payment method
・Change of email address
・Change of contract address
・Check and change au ID linkage
・Sending the contract document by email
・Changes to the minor web filter
- Change spam SMS blocking
・Change of contact phone number
・Use of Atelier povo
・Use of povo AI
○ View the official povo2.0 website

During the maintenance validity, inquiries to povo support (chat window) will be unavailable. Please wait until the maintenance is over or contact us using the email form below.
・ Email form

We apologize for any inconvenience this may cause our customers, and we appreciate your understanding.
*Due to maintenance reasons, the maintenance time may change.
*The information provided is current as of the date of announcement.