KDDI Corporation
Okinawa Cellular Telephone Co., Ltd.
KDDI Digital Life Co., Ltd.
Thank you for using povo.
System maintenance will be performed at the following times.
■ validity
May 26, 2026, between 0:00 AM and approximately 6:00 AM, for a maximum of 6 hours.
■ Impact
During maintenance, the affected functions and services will be unavailable.
*Calls, SMS, and data communications will not be affected, and you can continue to use Topping you have purchased.
■Target functions and services
○New contracts, changes from au / povo1.0 / UQ mobile, and transfer procedures from other companies
○Cancellation and issuance of MNP reservation number
○ Call suspension and unsuspension
○ SIM card reissuance
○eSIM quick transfer
○ Auto-charge Data Top-up of 3GB (for 30 days)
○ Automatic purchase of Topping
○ Use of povo Data Oasis
○ New subscriptions from external partners, Topping purchases
○ New Japan SIM subscription, data balance check, Data Top-up purchase
○Using a Giga Charge Card
○ Using the povo2.0 app
- Check remaining data capacity
- Checking data usage history
・Check your voice/SMS usage history
- Check the details of your contract plan
- Purchase, cancellation, and purchase history of domestic Topping
・Purchase Topping from overseas and check your purchase history
・Use of promo code
- Check eSIM settings
・Check the estimated billing amount and past bills
- Checking customer profile
Change of payment method
・Change of email address
• Change of contract address
- Content review and activation
・Check and change au ID linkage
- Sending the contract documents via email
・Changes to the web filter for minors
- Change spam SMS blocking settings
Change of contact phone number
• Use of Atelier povo
• Use of povo AI
We apologize for any inconvenience this may cause our customers, and we appreciate your understanding.
*Due to maintenance circumstances, the maintenance time may change.
*The information provided is current as of the date of publication.
