KDDI Corporation
Okinawa Cellular Telephone Co., Ltd.
KDDI Digital Life Co., Ltd.
Thank you for using povo.
System maintenance will be performed at the following times.
■ validity
Between approximately 1:00 AM and 3:00 AM on June 16, 2026, for a maximum of 2 hours.
■ Impact
During maintenance, the affected features and services will be unavailable.
*There will be no impact on calls, SMS, or data communication, and you can continue to use Topping you have already purchased.
■Target functions and services
○ Procedures for new contracts, changes from au / povo1.0 / UQ mobile, and transfers from other carriers.
○Cancellation and issuance of MNP reservation number
○ Call suspension and lifting of call suspension
○ SIM card reissuance
○eSIM quick transfer
○ Auto-charge Data Top-up of 3GB (for 30 days)
○ Automatic purchase of Topping
○ Use of povo Data Oasis
○ New subscriptions from external partners, Topping purchases
○ New Japan SIM subscription, data balance check, Data Top-up purchase
○ Use of Gigacharge Card
○ Using the povo2.0 app
- Check remaining data capacity
- Checking data usage history
- Checking your voice/SMS usage history
- Check the details of your contract plan
- Purchase, cancellation, and purchase history of domestic Topping
- Purchase of overseas Topping and confirmation of purchase history
• Use of promo codes
- Check eSIM settings
- Check the estimated billing amount and past invoices.
- Checking customer profile
Change of payment method
Change of email address
• Change of contract address
- Content review and activation
- Confirmation and modification of au ID linkage
- Sending the contract documents via email
- Changes to the minor web filter
- Change spam SMS blocking settings
Change of contact phone number
• Use of Atelier povo
• Use of povo AI
We sincerely apologize for any inconvenience this may cause our customers, and we appreciate your understanding.
*Due to maintenance circumstances, the maintenance time may change.
*The information provided is current as of the date of publication.
