Procedure for changing models

Make changing your model convenient and affordable!

Those who want to purchase a smartphone

You can purchase a device at a great price with povo certified pre-owned smartphones!

iPhone to iPhone
How to change your device

Easily reissue your eSIM with eSIM Quick Transfer!

*This procedure is compatible with iPhone 8 and later.

If you have an unwanted smartphone

With" Smartphone Gigatrade "you can exchange your smartphone for gigabytes (GB) at a great price!

STEP 1Prepare the device

STEP 2Advance preparation

STEP 3Initial Setup

STEP 4Calling test

STEP 1Prepare the device

1Check the SIM type (SIM card/eSIM) of your current device (old device)

Tap the "human icon" in the top left corner of the app home page
Scroll down the profile screen and tap "Check details of your current plan and complete SIM-related procedures."
The current SIM type is displayed in SIM type.

2Check the new device you will be using

Please check the following two points for the new device you will be using.

The device must be povo2.0 compatible
*For more details, click here
SIM type (SIM card eSIM)

3Purchase a device

[When purchasing from au Online Shop]

Ponta points can be used
Customers who switch from au to povo2.0 can use various device purchase support program benefits, such as the "Smartphone Tokusuru Program" that they signed up for when purchasing a device from au

For information on purchasing devices from au Online Shop click here

[When purchasing from the device manufacturer's online store]

No waiting time
24-hour processing available

STEP2Preparation

1Data migration and backup

We will transfer data from your current device (old device) to your new device and back up your data in case of an emergency.

Data migration and
Here's how to back up

2SIM unlock

Unlock the SIM on your new device.
Please check here for SIM unlock instructions.
Devices purchased from au Rakuten Mobile and devices released after September 30, 2021 do not require SIM unlocking.

3Confirm your account information

[povo2.0 registered email address]

We will send you the authentication code required to log in to your registered email address.
If you are unable to receive emails due to a change in your email address, please change your registered email address in advance.

[Apple ID or Google account]

Make sure you can log in and have your account information ready.
Please note that if you do not know your ID or password, your data cannot be restored.

STEP 3Initial Setup

Please select the SIM type for your current device (old device) and your new device (new device) from the options below.

If you are currently using povo2.0 with a SIM card and plan to continue using the SIM card after changing your model, please check the following.

Replacing the SIM card

Simply remove the SIM card from your current device (old device) and insert it into your new device (new device) to continue using it.

*If the SIM card size no longer fits after changing your model, you will need to have it reissued.
For details, please follow the procedures described in "SIM change procedure" and "SIM card delivery address setting" here (Changing from eSIM to SIM card).

*Some models require the use of a SIM removal bin.
Please use the SIM removal pin included when you sign up for povo2.0.

*If you have reissued your SIM card, please activate the SIM using the povo2.0 app before proceeding to STEP 02.
For details on the procedure, please follow the steps described in "SIM Card Activation Procedure" here (Changing from eSIM to SIM card).

For iPhone/iPad users, click here

For Android users, click here

[iPhone/iPad users] Communication usage settings

[Check the iOS version of the new device you will be using]

How to check iOS
Please check that the system version is 15.0 or higher by going to [Settings] > [General] > [About].

How to update the OS on your iPhone or iPad

STEP3-1-1

Tap the Settings app
STEP3-1-2

Tap "General"
STEP3-1-3

Tap "Software Update"
STEP3-1-4

Tap "Download and install"

*If multiple available updates are displayed, select "iOS16." *Follow the on-screen instructions to complete the update.

*If you are unable to update the OS on your iPhone, tap here on your povo device to download the APN setting profile and complete the APN setting installation.

[APN setting installation procedure for iPad (for iPadOS versions prior to 17.1)]

STEP3-2-1

Access here and tap "Allow" when the download screen appears.
STEP3-2-2

Once the profile download is complete, tap "Close"
STEP3-2-3

Return to the home screen and tap "Settings"
STEP3-2-4

Tap "Downloaded Profiles"
STEP3-2-5

Tap "Install"
STEP3-2-6

Tap "Next"
STEP3-2-7

Tap "Install"
STEP3-2-8

Tap "Install" again
STEP3-2-9

Tap "Done"

[Customers who have set an APN setting profile other than povo]

If you have set up an APN setting profile before subscribing to povo2.0, please follow the steps below to delete it.

STEP3-3-1

Tap the Settings app
STEP3-3-2

Tap "General"
STEP3-3-3

Tap "VPN and Device Management"

Depending on your OS version, this may be displayed as "Profiles and Devices" or "Profiles."
STEP3-3-4

Tap "Profile"
STEP3-3-5

Tap the profile of another company that is displayed
STEP3-3-6

Tap "Delete profile"
STEP3-3-7

Enter your device's passcode
STEP3-3-8

Tap "Delete"
STEP3-3-9

When the message "There are no profiles currently installed" appears, the deletion is complete.

[Android users] Communication usage settings

Please set the APN for povo2.0 and select it.

* In most cases, APN settings are required for Android smartphones purchased from au. * If "4G" or "5G" is displayed next to the signal icon, or if data communication is possible with Wi-Fi turned off, this setting is not necessary.

[Procedure (example for Xperia)]
*Item names may be displayed differently depending on the model. Please refer to the instruction manual for instructions on how to set the APN (Access Point Name).

STEP3-1-1

Tap the Settings app
STEP3-1-2

Tap "Network and Internet"

*Item names may be displayed differently depending on the model.
STEP3-1-3

Tap "Mobile Networks"
STEP3-1-4

Tap "Advanced Settings"
STEP3-1-5

Tap "Access Point Names"
STEP3-1-6

Tap the "+" at the top of the screen
STEP3-1-7

Tap "Name"
STEP3-1-8

Enter "povo2.0" and tap "OK"
STEP3-1-9

Tap "APN"
STEP3-1-10

Enter "povo.jp" and tap "OK"
STEP3-1-11

Tap "APN Protocol"
STEP3-1-12

Tap "IPv4/IPv6"
STEP3-1-13

Tap the three dots in the top right corner of the screen
STEP3-1-14

Tap "Save"
STEP3-1-15

Tap the circle to the right of "povo2.0"

Items to be entered

[name]
povo2.0

[APN]
povo

[APN Protocol]
IPv4 / IPv6

*No other information needs to be entered.

*If you are unable to complete the APN settings and the message "Input data is incorrect or insufficient" appears, click here (SOV35, SOV34, SOV33, SOV32, etc.) *If you are unable to use tethering with the above APN information, click here

If you are currently using povo2.0 with a SIM card and would like to use eSIM after changing your model, please check the following.
Also, for those using iPhone 8 or later, we have listed a simple method for changing models (eSIM Quick Transfer), so please check it out here.

SIM change procedure

Complete the procedure to change from a SIM card to an eSIM on your previous device
[ procedure ]

STEP3-1-1

Tap the "human icon" in the top left of the app home page
STEP3-1-2

Scroll down the profile screen and tap "Check details of your current plan and complete SIM-related procedures."
STEP3-1-3

Scroll down the screen and tap "SIM reissue/exchange"
STEP3-1-4

Select "eSIM", select "4. Model change" as the reason for SIM reissue, enter the "Contractor's Date of Birth", check all the notes, and tap "Next".
STEP3-1-5

Tap "Return to contract management screen"
STEP3-1-6

Check that the application details are correct and tap "Next"

*The SIM type will display the type of SIM you are currently using.
STEP3-1-7

Select your personal document, check the notes, and then check "I have checked the notes." to proceed to the next step.
STEP3-1-8

Tap "Next"
STEP3-1-9

Tap "Allow"
STEP3-1-10

Tap "Start shooting"
STEP3-1-11

Take a photo of the front of your identification document
STEP3-1-12

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-13

Tap "Start shooting"
STEP3-1-14

Take a photo of your ID from an angle so that the thickness and photo of your face can be seen
STEP3-1-15

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-16

Tap "Start shooting"

*If you have a My Number Card, this step is not necessary.
STEP3-1-17

Take a photo of the back of your identification document
STEP3-1-18

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-19

Tap "Start shooting"
STEP3-1-20

Photographing the front of the face
STEP3-1-21

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-22

Tap "Start shooting"
STEP3-1-23

Tap "Start" and follow the instructions to take a panoramic photo
STEP3-1-24

Tap "Next"
STEP3-1-25

Tap "Next"

*The SIM type will display the type of SIM you are currently using.
STEP3-1-26

Please confirm that the information you entered is correct and matches the information on your identity verification document, then tap "Next" and proceed to STEP 2, "eSIM activation procedure."

*If you are unable to use your previous device, connect your new device to Wi-Fi, download the povo2.0 app, and follow these steps. *We do not accept SIM reissue or exchange requests between 8:00 PM and 9:30 AM.

eSIM activation procedure

Activate (issue) the eSIM
[ procedure ]

STEP3-2-1

Tap "Issue eSIM"

*Depending on your contract type, "Switch to povo2.0 /Activate SIM" will be displayed.
STEP3-2-2

Tap "Next"

*Identity verification may take some time depending on the status of your application. *Please activate your SIM between 9:30 and 20:00. For details, please click here. *When you activate your SIM, the line will be switched, so you will no longer be able to use your current SIM card.

For iPhone/iPad users
Here

For Android users, click here

[iPhone/iPad users] eSIM settings

Please be sure to do this on the new device.

*Downloading the eSIM may take some time.
The "Download eSIM profile" button is only available for version 1.24.0 or later of the povo2.0 app. If you are using version 1.23.0 or earlier, or if you are using the 1.24.0 app and are unable to download by tapping the button, please follow the steps here for "If you are using one eSIM device (code entry method)" or "If you have multiple devices (QR code method)."

STEP3-3-1

After logging in to povo2.0 on the new device, tap "eSIM Settings"
STEP3-3-2

Tap "Download eSIM profile"

*Downloading the eSIM may take some time. If you are unable to download it, please proceed using the "Code Input Method" or "QR Code Method" here .
STEP3-3-3

Tap "Continue"
STEP3-3-4

Tap "Continue"
STEP3-3-5

Tap "Done"
STEP3-3-6

Tap "Close" and proceed to STEP 3-4 "Setting up a mobile plan"

*To move to this screen after transitioning to the home screen, tap "Profile Page" > "Contract Management" in the upper left of the home screen. *Even if you transition to the home screen, please make sure to check the call test and mobile data communication test before purchasing Topping.

If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

[When using one eSIM device (code entry method)]

STEP3-3-1

Tap "eSIM Settings"
STEP3-3-2

Press and hold the alphanumeric characters to the right of the SM-DP+ address, then tap "Copy"
STEP3-3-3

Tap "Settings"
STEP3-3-4

Tap "Mobile Data"
STEP3-3-5

Tap "Add eSIM"
STEP3-3-6

Tap "Use QR code"
STEP3-3-7

Tap "Enter details manually"
STEP3-3-8

Paste the alphanumeric characters copied in STEP3-3-2 into the SM-DP+ address book.
STEP3-3-9

Check that it has been pasted correctly into the SM-DP+ address book
STEP3-3-10

Return to the povo2.0 app, press and hold the alphanumeric characters to the right of the activation code, and tap "Copy."
STEP3-3-11

Return to the Settings app and paste the alphanumeric characters you just copied into the activation code field.
STEP3-3-12

Make sure you have pasted the activation code correctly into the field and tap "Next."

*No need to enter a verification code
STEP3-3-13

Tap "Continue"
STEP3-3-14

Confirm that the setup is complete and proceed to STEP 4 "Setting up your mobile plan"

*You do not need to enter a "verification code." *For iPads, select Settings > Mobile Data > Add New Plan > Other... to proceed to the screen for selecting a mobile data plan. *If you are unable to complete the eSIM setup, it may be that the code was not copied properly. Please double-check that you have copied all the alphanumeric characters and try again. If this still does not work, try the "QR code method" below. *To proceed to the screen in STEP 3-1 after returning to the home screen, go to the person icon in the upper left corner of the home screen > Contract Management.

[For those with multiple devices (QR code method)]

STEP3-3-1

[Operation on a PC or tablet]
Open the povo2.0 homepage and select "povo2.0 Login" in the "Support" menu in the upper left.
STEP3-3-2

Enter the email address you registered when signing up and select "Next"
STEP3-3-3

Enter the 6-digit verification code sent to your email and select "Next"
STEP3-3-4

Select "eSIM Settings"
STEP3-3-5

With the QR code still displayed, proceed to the operation on the device using povo2.0.
STEP3-3-6

[Operations on devices using povo2.0] Connect to a network such as Wi-Fi
STEP3-3-7

Tap the Settings app
STEP3-3-8

Tap "Mobile Data"
STEP3-3-9

Tap "Add eSIM"
STEP3-3-10

Tap "Use QR code"
STEP3-3-11

The camera will start up, so scan the QR code displayed in STEP 3-3-5.
STEP3-3-12

Tap "Continue"
STEP3-3-13

Confirm that the setup is complete and proceed to STEP 3-4 "Setting up your mobile plan"

*For iPad, select Settings > Mobile Data > Add New Plan > Other... to go to the screen for selecting a mobile data plan. *Even if you are redirected to the home screen, please make sure to check the call test and mobile data test in STEP 6 before purchasing Topping.

[Android users] eSIM settings

Please be sure to do this on the new device.

STEP3-3-1

After logging in to povo2.0 on the new device, tap "eSIM Settings"
STEP3-3-2

Tap "Download eSIM profile"

*Downloading the eSIM may take some time. If you are unable to download it, please proceed using the "Code Input Method" or "QR Code Method" here.
STEP3-3-3

Tap "Continue"

*After completing STEP 3-3-3, please set up your mobile network from STEP 3-4.

If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

[When using one eSIM device (code entry method)]

STEP3-3-1

Tap "eSIM Settings"
STEP3-3-2

Press and hold the alphanumeric characters to the right of the code and tap "Copy"
STEP3-3-3

Tap the Settings app
STEP3-3-4

Tap "Settings"

*Item names may be displayed differently depending on the model and OS.
STEP3-3-5

Tap the "+" to the right of the mobile network

*If "+" does not appear, tap "Mobile Network."
STEP3-3-6

Tap "Download a SIM instead?"
STEP3-3-7

Tap "Next"
STEP3-3-8

Tap "Help" at the bottom left of the screen
STEP3-3-9

Tap "Enter by yourself"
STEP3-3-10

Paste the code you copied in STEP3-3-2
STEP3-3-11

Tap "Continue"
STEP3-3-12

Tap "Download"
STEP3-3-13

Tap "Settings" and proceed to STEP 4 "Setting up your mobile plan"

*If you are unable to complete the eSIM setup, it may be that the code was not copied properly. Please double-check that you have copied all the alphanumeric characters and try again. If this still does not work, please use the "QR code method" below. *To return to the screen in STEP 3-1 after returning to the home screen, go to the person icon in the upper left corner of the home screen > Contract Management.

[For those with multiple devices (QR code method)]

STEP3-3-1

[Operation on a PC or tablet]
Open the povo2.0 homepage and select "povo2.0 Login" in the "Support" menu in the upper left.
STEP3-3-2

Enter the email address you registered when signing up and select "Next"
STEP3-3-3

Enter the 6-digit verification code sent to your email and select "Next"
STEP3-3-4

Select "eSIM Settings"
STEP3-3-5

With the QR code still displayed, proceed to the operation on the device using povo2.0.
STEP3-3-6

[Operations on devices using povo2.0] Connect to a network such as Wi-Fi
STEP3-3-7

Tap the Settings app
STEP3-3-8

Tap "Network and Internet"
STEP3-3-9

Tap the "+" to the right of the mobile network
STEP3-3-10

Tap "Download a SIM instead?"
STEP3-3-11

Tap "Next"
STEP3-3-12

The camera will start up, so scan the QR code displayed in STEP 3-3-5.
STEP3-3-13

Tap "Download"
STEP3-3-14

Tap "Settings"

*Please purchase Topping only after checking the call test and mobile data communication test in STEP 6.

For iPhone/iPad users
Here

For Android users, click here

[iPhone/iPad users] Setting up a mobile data plan

Follow the steps below to set your mobile network to povo.

*If you change from a SIM card to an eSIM, please remove the SIM card you were using. *If you are using an iPad, STEP 4-8 "Default voice line" will not be displayed.

[ procedure ]

STEP3-4-1

Tap the item displayed under the name of your new povo plan (on the screen it says "secondary-line").
STEP3-4-2

Enter the custom name "povo2.0"
STEP3-4-3

Tap "Done"
STEP3-4-4

Tap "Continue"
STEP3-4-5

Select povo2.0 and tap "Continue"
STEP3-4-6

Select povo2.0 and tap "Continue"
STEP3-4-7

Select povo2.0 and tap "Done"
STEP3-4-8

Mobile data communication: Check that the default audio circuit is set to "povo2.0"

*You can check your contracted phone number by tapping the person icon in the upper left corner of the app home screen and going to your profile. You cannot check your phone number on the device settings screen.

[Android users] Setting up a mobile data plan

Follow the steps below to set your mobile network to povo.

[ procedure ]

STEP3-4-1

Tap the Settings app
STEP3-4-2

Tap "Network and Internet"

*Item names may be displayed differently depending on the model and OS.
STEP3-4-3

Tap the "povo" app

*Depending on the model and OS, all "povo" displays may change to "KDDI."
STEP3-4-4

Tap the bar to the right of "Mobile Data"

*If your device only has a povo2.0 line, turn on "Use SIM" for "KDDI" or "povo" to complete the setup in STEP 3.
STEP3-4-5

Tap "Use povo"
STEP3-4-6

Tap "Call settings"
STEP3-4-7

Tap "povo"
STEP3-4-8

Tap "SMS Settings"
STEP3-4-9

Tap "povo"
STEP3-4-10

Make sure that the default call and SMS and default mobile data are set to "povo".

For iPhone/iPad users
Here

For Android users, click here

[iPhone/iPad users] Communication usage settings (OS update)

1. Please check the iOS version of the device you are using povo2.0 on.
[How to check iOS]
Please check that the system version is 15.0 or higher in [Settings] > [General] > [About].

2. If your iOS version is lower than 15.0, please update to the latest version of iOS.

[How to update the OS on iPhone/iPad]

STEP3-5-1

Tap the Settings app
STEP3-5-2

Tap "General"
STEP3-5-3

Tap "Software Update"
STEP3-5-4

Tap "Download and install"

*If multiple available updates are displayed, select "iOS16." *Follow the on-screen instructions to complete the update.

*If you are unable to update the OS on your iPhone, tap here on your povo device to download the APN setting profile and complete the APN setting installation.

[How to install APN settings on iPad]
To use povo2.0 on an iPad with iPadOS version earlier than 17.1, you must install the APN settings.

STEP3-5-1

Access here and tap "Allow" when the download screen appears.
STEP3-5-2

Once the profile download is complete, tap "Close"
STEP3-5-3

Return to the home screen and tap "Settings"
STEP3-5-4

Tap "Downloaded Profiles"
STEP3-5-5

Tap "Install"
STEP3-5-6

Tap "Next"
STEP3-5-7

Tap "Install"
STEP3-5-8

Tap "Install" again
STEP3-5-9

Tap "Done"

Customers who have set an APN setting profile other than povo
If you have set up an APN setting profile before subscribing to povo2.0, please follow the steps below to delete it.

How to delete an APN setting profile

STEP3-5-1

Tap the Settings app
STEP3-5-2

Tap "General"
STEP3-5-3

Tap "VPN and Device Management"

Depending on your OS version, this may be displayed as "Profiles and Devices" or "Profiles."
STEP3-5-4

Tap "Profile"
STEP3-5-5

Tap the profile of another company that is displayed
STEP3-5-6

Tap "Delete profile"
STEP3-5-7

Enter your device's passcode
STEP3-5-8

Tap "Delete"
STEP3-5-9

When the message "There are no profiles currently installed" appears, the deletion is complete.

[Android users] Communication usage settings (APN settings)

Please set the APN for povo2.0 and select it.

STEP3-5-1

Tap the Settings app
STEP3-5-2

Tap "Network and Internet"

*Item names may be displayed differently depending on the model and OS.
STEP3-5-3

Tap the "povo" app

*Depending on the model and OS, all "povo" displays may change to "KDDI."
STEP3-5-4

Tap the bar to the right of "Mobile Data"

*If your device only has a povo2.0 line, turn on "Use SIM" for "KDDI" or "povo" to complete the setup in STEP 3.
STEP3-5-5

Tap "Use povo"
STEP3-5-6

Tap "Call settings"
STEP3-5-7

Tap "povo"
STEP3-5-8

Tap "SMS Settings"
STEP3-5-9

Tap "povo"
STEP3-5-10

Make sure that the default call and SMS and default mobile data are set to "povo".
STEP3-5-11

Enter "povo.jp" and tap "OK"
STEP3-5-12

Tap "APN Protocol"
STEP3-5-13

Tap "IPv4/IPv6"
STEP3-5-14

Tap the three dots in the top right corner of the screen
STEP3-5-15

Tap "Save"
STEP3-5-16

Tap the circle to the right of "povo2.0"

Items to be entered

[name]
povo2.0

[APN]
povo

[APN Protocol]
IPv4 / IPv6

*No other information needs to be entered.

If you are currently using povo2.0 with an eSIM and plan to continue using the eSIM after changing your phone model, please see below. Also, if you are using an iPhone 8 or later, we have listed a simple method for changing your phone model (eSIM quick transfer), so please check here.

eSIM reissue procedure

After changing your device, connect it to Wi-Fi, log in to the povo2.0 app, and carry out the procedure to reissue the eSIM. [Procedure]

STEP3-1-1

Tap the "human icon" in the top left of the app home page
STEP3-1-2

Scroll down the profile screen and tap "Check details of your current plan and complete SIM-related procedures."
STEP3-1-3

Scroll down the screen and tap "SIM reissue/exchange"
STEP3-1-4

Select "eSIM", select "4. Model change" as the reason for SIM reissue, enter the "Contractor's Date of Birth", check all the notes, and tap "Next".
STEP3-1-5

Tap "Return to contract management screen"
STEP3-1-6

Check that the application details are correct and tap "Next"

*The SIM type will display the type of SIM you are currently using.
STEP3-1-7

Select your personal document, check the notes, and then check "I have checked the notes." to proceed to the next step.
STEP3-1-8

Tap "Next"
STEP3-1-9

Tap "Allow"
STEP3-1-10

Tap "Start shooting"
STEP3-1-11

Take a photo of the front of your identification document
STEP3-1-12

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-13

Tap "Start shooting"
STEP3-1-14

Take a photo of your ID from an angle so that the thickness and photo of your face can be seen
STEP3-1-15

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-16

Tap "Start shooting"

*If you have a My Number Card, this step is not necessary.
STEP3-1-17

Take a photo of the back of your identification document
STEP3-1-18

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-19

Tap "Start shooting"
STEP3-1-20

Photographing the front of the face
STEP3-1-21

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-22

Tap "Start shooting"
STEP3-1-23

Tap "Start" and follow the instructions to take a panoramic photo
STEP3-1-24

Tap "Next"
STEP3-1-25

Tap "Next"

*The SIM type will display the type of SIM you are currently using.
STEP3-1-26

Please confirm that the information you entered is correct and matches the information on your identity verification document, then tap "Next" and proceed to STEP 2, "eSIM activation procedure."

*We do not accept SIM reissue or exchange requests between 8:00 PM and 9:30 AM.

eSIM activation procedure

Activate (issue) the eSIM
[ procedure ]

STEP3-2-1

Tap "Issue eSIM"

*Depending on your contract type, "Switch to povo2.0 /Activate SIM" will be displayed.
STEP3-2-2

Tap "Next"

*Please activate your SIM between 9:30 and 20:00. For more information, please click here.

For iPhone/iPad users
Here

For Android users, click here

[iPhone/iPad users] eSIM settings

Please be sure to do this on the new device.

STEP3-3-1

After logging in to povo2.0 on the new device, tap "eSIM Settings"
STEP3-3-2

Tap "Download eSIM profile"

*Downloading the eSIM may take some time. If you are unable to download it, please proceed using the "Code Input Method" or "QR Code Method" here .
STEP3-3-3

Tap "Continue"
STEP3-3-4

Tap "Continue"
STEP3-3-5

Tap "Done"
STEP3-3-6

Tap "Close" and proceed to STEP 3-4 "Setting up a mobile plan"

*To move to the screen in STEP 3-1 after transitioning to the home screen, tap "Profile Page" > "Contract Management" in the upper left of the home screen. *Even if you transition to the home screen, please make sure to check the call test and mobile data communication test before purchasing Topping.

If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

[When using one eSIM device (code entry method)]

STEP3-3-1

Tap "eSIM Settings"
STEP3-3-2

Press and hold the alphanumeric characters to the right of the SM-DP+ address, then tap "Copy"
STEP3-3-3

Tap "Settings"
STEP3-3-4

Tap "Mobile Data"
STEP3-3-5

Tap "Add eSIM"
STEP3-3-6

Tap "Use QR code"
STEP3-3-7

Tap "Enter details manually"
STEP3-3-8

Paste the alphanumeric characters copied in STEP3-3-2 into the SM-DP+ address book.
STEP3-3-9

Check that it has been pasted correctly into the SM-DP+ address book
STEP3-3-10

Return to the povo2.0 app, press and hold the alphanumeric characters to the right of the activation code, and tap "Copy."
STEP3-3-11

Return to the Settings app and paste the alphanumeric characters you just copied into the activation code field.
STEP3-3-12

Make sure you have pasted the activation code correctly into the field and tap "Next."

*No need to enter a verification code
STEP3-3-13

Tap "Continue"
STEP3-3-14

Confirm that the setup is complete and proceed to STEP 4 "Setting up your mobile plan"

[For those with multiple devices (QR code method)]

STEP3-3-1

[Operation on a PC or tablet]
Open the povo2.0 homepage and select "povo2.0 Login" in the "Support" menu in the upper left.
STEP3-3-2

Enter the email address you registered when signing up and select "Next"
STEP3-3-3

Enter the 6-digit verification code sent to your email and select "Next"
STEP3-3-4

Select "eSIM Settings"
STEP3-3-5

With the QR code still displayed, proceed to the operation on the device using povo2.0.
STEP3-3-6

[Operations on devices using povo2.0] Connect to a network such as Wi-Fi
STEP3-3-7

Tap the Settings app
STEP3-3-8

Tap "Mobile Data"
STEP3-3-9

Tap "Add eSIM"
STEP3-3-10

Tap "Use QR code"
STEP3-3-11

The camera will start up, so scan the QR code displayed in STEP 3-3-5.
STEP3-3-12

Tap "Continue"
STEP3-3-13

Confirm that the setup is complete and proceed to STEP 4 "Setting up your mobile plan"

[Android users] eSIM settings

Please be sure to do this on the new device.

STEP3-3-1

After logging in to povo2.0 on the new device, tap "eSIM Settings"
STEP3-3-2

Tap "Download eSIM profile"

*Downloading the eSIM may take some time. If you are unable to download it, please proceed using the "Code Input Method" or "QR Code Method" here.
STEP3-3-3

Tap "Continue"

*After completing STEP 3-3-3, please set up your mobile network from STEP 3-4.

If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

[When using one eSIM device (code entry method)]

STEP3-3-1

Tap "eSIM Settings"
STEP3-3-2

Press and hold the alphanumeric characters to the right of the code and tap "Copy"
STEP3-3-3

Tap the Settings app
STEP3-3-4

Tap "Settings"

*Item names may be displayed differently depending on the model and OS.
STEP3-3-5

Tap the "+" to the right of the mobile network

*If "+" does not appear, tap "Mobile Network."
STEP3-3-6

Tap "Download a SIM instead?"
STEP3-3-7

Tap "Next"
STEP3-3-8

Tap "Help" at the bottom left of the screen
STEP3-3-9

Tap "Enter by yourself"
STEP3-3-10

Paste the code you copied in STEP3-3-2
STEP3-3-11

Tap "Continue"
STEP3-3-12

Tap "Download"
STEP3-3-13

Tap "Settings" and proceed to STEP 4 "Setting up your mobile plan"

[For those with multiple devices (QR code method)]

STEP3-3-1

[Operation on a PC or tablet]
Open the povo2.0 homepage and select "povo2.0 Login" in the "Support" menu in the upper left.
STEP3-3-2

Enter the email address you registered when signing up and select "Next"
STEP3-3-3

Enter the 6-digit verification code sent to your email and select "Next"
STEP3-3-4

Select "eSIM Settings"
STEP3-3-5

With the QR code still displayed, proceed to the operation on the device using povo2.0.
STEP3-3-6

[Operations on devices using povo2.0] Connect to a network such as Wi-Fi
STEP3-3-7

Tap the Settings app
STEP3-3-8

Tap "Network and Internet"
STEP3-3-9

Tap the "+" to the right of the mobile network
STEP3-3-10

Tap "Download a SIM instead?"
STEP3-3-11

Tap "Next"
STEP3-3-12

The camera will start up, so scan the QR code displayed in STEP 3-3-5.
STEP3-3-13

Tap "Download"
STEP3-3-14

Tap "Settings"

*Please purchase Topping only after checking the call test and mobile data communication test in STEP 06.

For iPhone/iPad users
Here

For Android users, click here

[iPhone/iPad users] Setting up a mobile data plan

Follow the steps below to set your mobile network to povo.

*If you are using an iPad, STEP 4-8 "Default voice line" will not be displayed.

[ procedure ]

STEP3-4-1

Tap the item displayed under the name of your new povo plan (on the screen it says "secondary-line").
STEP3-4-2

Enter the custom name "povo2.0"
STEP3-4-3

Tap "Done"
STEP3-4-4

Tap "Continue"
STEP3-4-5

Select povo2.0 and tap "Continue"
STEP3-4-6

Select povo2.0 and tap "Continue"
STEP3-4-7

Select povo2.0 and tap "Done"
STEP3-4-8

Mobile data communication: Check that the default audio circuit is set to "povo2.0"

[Android users] Setting up a mobile data plan

Follow the steps below to set your mobile network to povo.

[ procedure ]

STEP3-4-1

Tap the Settings app
STEP3-4-2

Tap "Network and Internet"

*Item names may be displayed differently depending on the model and OS.
STEP3-4-3

Tap the "povo" app

*Depending on the model and OS, all "povo" displays may change to "KDDI."
STEP3-4-4

Tap the bar to the right of "Mobile Data"

*If your device only has a povo2.0 line, turn on "Use SIM" for "KDDI" or "povo" to complete the setup in STEP 3.
STEP3-4-5

Tap "Use povo"
STEP3-4-6

Tap "Call settings"
STEP3-4-7

Tap "povo"
STEP3-4-8

Tap "SMS Settings"
STEP3-4-9

Tap "povo"
STEP3-4-10

Make sure that the default call and SMS and default mobile data are set to "povo".

For iPhone/iPad users
Here

For Android users, click here

[iPhone/iPad users] Communication usage settings (OS update)

1. Please check the iOS version of the device you are using povo2.0 on.
[How to check iOS]
Please check that the system version is 15.0 or higher in [Settings] > [General] > [About].

2. If your iOS version is lower than 15.0, please update to the latest version of iOS.

[How to update the OS on iPhone/iPad]

STEP3-5-1

Tap the Settings app
STEP3-5-2

Tap "General"
STEP3-5-3

Tap "Software Update"
STEP3-5-4

Tap "Download and install"

*If multiple available updates are displayed, select "iOS16." *Follow the on-screen instructions to complete the update.

*If you are unable to update the OS on your iPhone, tap here on your povo device to download the APN setting profile and complete the APN setting installation.

[How to install APN settings on iPad]
To use povo2.0 on an iPad with iPadOS version earlier than 17.1, you must install the APN settings.

STEP3-5-1

Access here and tap "Allow" when the download screen appears.
STEP3-5-2

Once the profile download is complete, tap "Close"
STEP3-5-3

Return to the home screen and tap "Settings"
STEP3-5-4

Tap "Downloaded Profiles"
STEP3-5-5

Tap "Install"
STEP3-5-6

Tap "Next"
STEP3-5-7

Tap "Install"
STEP3-5-8

Tap "Install" again
STEP3-5-9

Tap "Done"

Customers who have set an APN setting profile other than povo
If you have set up an APN setting profile before subscribing to povo2.0, please follow the steps below to delete it.

How to delete an APN setting profile

STEP3-5-1

Tap the Settings app
STEP3-5-2

Tap "General"
STEP3-5-3

Tap "VPN and Device Management"

Depending on your OS version, this may be displayed as "Profiles and Devices" or "Profiles."
STEP3-5-4

Tap "Profile"
STEP3-5-5

Tap the profile of another company that is displayed
STEP3-5-6

Tap "Delete profile"
STEP3-5-7

Enter your device's passcode
STEP3-5-8

Tap "Delete"
STEP3-5-9

When the message "There are no profiles currently installed" appears, the deletion is complete.

[Android users] Communication usage settings (APN settings)

Please set the APN for povo2.0 and select it.

STEP3-5-1

Tap the Settings app
STEP3-5-2

Tap "Network and Internet"

*Item names may be displayed differently depending on the model and OS.
STEP3-5-3

Tap the "povo" app

*Depending on the model and OS, all "povo" displays may change to "KDDI."
STEP3-5-4

Tap the bar to the right of "Mobile Data"

*If your device only has a povo2.0 line, turn on "Use SIM" for "KDDI" or "povo" to complete the setup in STEP 3.
STEP3-5-5

Tap "Use povo"
STEP3-5-6

Tap "Call settings"
STEP3-5-7

Tap "povo"
STEP3-5-8

Tap "SMS Settings"
STEP3-5-9

Tap "povo"
STEP3-5-10

Make sure that the default call and SMS and default mobile data are set to "povo".
STEP3-5-11

Enter "povo.jp" and tap "OK"
STEP3-5-12

Tap "APN Protocol"
STEP3-5-13

Tap "IPv4/IPv6"
STEP3-5-14

Tap the three dots in the top right corner of the screen
STEP3-5-15

Tap "Save"
STEP3-5-16

Tap the circle to the right of "povo2.0"

Items to be entered

[name]
povo2.0

[APN]
povo

[APN Protocol]
IPv4 / IPv6

*No other information needs to be entered.

If you are currently using povo2.0 with an eSIM and would like to use a SIM card after changing your model, please check the following.

(If you have changed your phone model and the SIM card size no longer fits, please see here.)

SIM change procedure

Complete the procedure to change from eSIM to SIM card on your previous device
[ procedure ]

STEP3-1-1

Tap the "human icon" in the top left of the app home page
STEP3-1-2

Scroll down the profile screen and tap "Check details of your current plan and complete SIM-related procedures."
STEP3-1-3

Scroll down the screen and tap "SIM reissue/exchange"
STEP3-1-4

Select "SIM card", select "4. Model change" as the reason for SIM reissue, enter the "Contractor's Date of Birth", check all the notes, and tap "Next".
STEP3-1-5

Tap "Return to contract management screen"
STEP3-1-6

Check that the application details are correct and tap "Next"

*The SIM type will display the type of SIM you are currently using.
STEP3-1-7

Select your personal document, check the notes, and then check "I have checked the notes." to proceed to the next step.
STEP3-1-8

Tap "Next"
STEP3-1-9

Tap "Allow"
STEP3-1-10

Tap "Start shooting"
STEP3-1-11

Take a photo of the front of your identification document
STEP3-1-12

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-13

Tap "Start shooting"
STEP3-1-14

Take a photo of your ID from an angle so that the thickness and photo of your face can be seen
STEP3-1-15

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-16

Tap "Start shooting"

*If you have a My Number Card, this step is not necessary.
STEP3-1-17

Take a photo of the back of your identification document
STEP3-1-18

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-19

Tap "Start shooting"
STEP3-1-20

Photographing the front of the face
STEP3-1-21

Check the photos you took, and if there are no problems, check the box and tap "OK"
STEP3-1-22

Tap "Start shooting"
STEP3-1-23

Tap "Start" and follow the instructions to take a panoramic photo
STEP3-1-24

Tap "Next"
STEP3-1-25

Tap "Next"

*The SIM type will display the type of SIM you are currently using.
STEP3-3-26

Please confirm that the information you entered is correct and matches the information on your identity verification document, then tap "Next" and proceed to STEP 2, "eSIM activation procedure."

Setting the SIM card delivery address

Follow the steps below to set the delivery address for your SIM card.
[ procedure ]

STEP3-2-1

After receiving the email confirming your identity, swipe down on the screen

*The SIM type will display the type of SIM you are currently using.
STEP3-2-2

When the screen changes, tap "Register SIM delivery address"
STEP3-2-3

After entering the delivery address, tap "Set delivery address"
STEP3-2-4

After confirming the delivery address, tap "Set delivery address"
STEP3-2-5

*It may take some time to verify your identity depending on the circumstances of your application.

SIM card activation procedure

After signing the contract, you will receive the SIM card by mail.
Activate your SIM card

[ procedure ]

STEP3-3-1

Tap "Issue eSIM"

*Depending on your contract type, "Switch to povo2.0 /Activate SIM" will be displayed.
STEP3-3-2

Tap "Next"

Inserting a SIM card

Cut the SIM card to the appropriate size for your device and remove it from the backing.
With your device turned off, insert the removed SIM card into your device and then turn it on.

*Please refer to the instruction manual for your mobile phone for installation instructions. * povo2.0 SIM cards are compatible with Nano, Micro, and Mini sizes.

For iPhone/iPad users
Here

For Android users, click here

[iPhone/iPad users] Communication usage settings (OS update)

1. Please check the iOS version of the device you are using povo2.0 on.
[How to check iOS]
Please check that the system version is 15.0 or higher in [Settings] > [General] > [About].

2. If your iOS version is lower than 15.0, please update to the latest version of iOS.

[How to update the OS on iPhone/iPad]

STEP3-4-1

Tap the Settings app
STEP3-4-2

Tap "General"
STEP3-4-3

Tap "Software Update"
STEP3-4-4

Tap "Download and install"

*If multiple available updates are displayed, select "iOS16." *Follow the on-screen instructions to complete the update.

*If you are unable to update the OS on your iPhone, tap here on your povo device to download the APN setting profile and complete the APN setting installation.

[How to install APN settings on iPad]
To use povo2.0 on an iPad with iPadOS version earlier than 17.1, you must install the APN settings.

STEP3-4-1

Access here and tap "Allow" when the download screen appears.
STEP3-4-2

Once the profile download is complete, tap "Close"
STEP3-4-3

Return to the home screen and tap "Settings"
STEP3-4-4

Tap "Downloaded Profiles"
STEP3-4-5

Tap "Install"
STEP3-4-6

Tap "Next"
STEP3-4-7

Tap "Install"
STEP3-4-8

Tap "Install" again
STEP3-4-9

Tap "Done"

Customers who have set an APN setting profile other than povo
If you have set up an APN setting profile before subscribing to povo2.0, please follow the steps below to delete it.

How to delete an APN setting profile

STEP3-4-1

Tap the Settings app
STEP3-4-2

Tap "General"
STEP3-4-3

Tap "VPN and Device Management"

Depending on your OS version, this may be displayed as "Profiles and Devices" or "Profiles."
STEP3-4-4

Tap "Profile"
STEP3-4-5

Tap the profile of another company that is displayed
STEP3-4-6

Tap "Delete profile"
STEP3-4-7

Enter your device's passcode
STEP3-4-8

Tap "Delete"
STEP3-4-9

When the message "There are no profiles currently installed" appears, the deletion is complete.

[Android users] Communication usage settings (APN settings)

Please set the APN for povo2.0 and select it.

STEP3-4-1

Tap the Settings app
STEP3-4-2

Tap "Network and Internet"

*Item names may be displayed differently depending on the model.
STEP3-4-3

Tap "Mobile Networks"
STEP3-4-4

Tap "Advanced Settings"
STEP3-4-5

Tap "Access Point Names"
STEP3-4-6

Tap the "+" at the top of the screen
STEP3-4-7

Tap "Name"
STEP3-4-8

Enter "povo2.0" and tap "OK"
STEP3-4-9

Tap "APN"
STEP3-4-10

Enter "povo.jp" and tap "OK"
STEP3-4-11

Tap "APN Protocol"
STEP3-4-12

Tap "IPv4/IPv6"
STEP3-4-13

Tap the three dots in the top right corner of the screen
STEP3-4-14

Tap "Save"
STEP3-4-15

Tap the circle to the right of "povo2.0"

Items to be entered

[name]
povo2.0

[APN]
povo

[APN Protocol]
IPv4 / IPv6

*No other information needs to be entered.

STEP 4Call test

1Make a call

Please call the test number "111" (toll free), listen to the guidance to the end, and then hang up.

*Not required for iPad.

2Launch your browser

With Wi-Fi turned off, launch your browser and check whether you can access websites using mobile data.

*Before purchasing data Topping, it may take some time for the screen to display, but as long as the screen can be displayed, there is no problem.

3Complete

Once the call test and mobile data communication test are complete, the activation procedure is complete.
Please purchase Topping and continue using povo2.0.

*If you are unable to communicate even after completing all settings, please check the following.

For iPhone users, click here

For Android users, click here

For iPad users, click here

Procedure for changing models

Make changing your model convenient and affordable!

Those who want to purchase a smartphone

iPhone to iPhoneHow to change your device

If you have an unwanted smartphone

STEP 1Prepare the device

1Check the SIM type (SIM card/eSIM) of your current device (old device)

2Check the new device you will be using

3Purchase a device

STEP2Preparation

1Data migration and backup

2SIM unlock

3Confirm your account information

STEP 3Initial Setup

Replacing the SIM card

[iPhone/iPad users] Communication usage settings

[Android users] Communication usage settings

SIM change procedure

eSIM activation procedure

[iPhone/iPad users] eSIM settings

If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

[Android users] eSIM settings

If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

[iPhone/iPad users] Setting up a mobile data plan

[Android users] Setting up a mobile data plan

[iPhone/iPad users] Communication usage settings (OS update)

How to delete an APN setting profile

[Android users] Communication usage settings (APN settings)

eSIM reissue procedure

eSIM activation procedure

[iPhone/iPad users] eSIM settings

If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

[Android users] eSIM settings

If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

[iPhone/iPad users] Setting up a mobile data plan

[Android users] Setting up a mobile data plan

[iPhone/iPad users] Communication usage settings (OS update)

How to delete an APN setting profile

[Android users] Communication usage settings (APN settings)

SIM change procedure

Setting the SIM card delivery address

SIM card activation procedure

Inserting a SIM card

[iPhone/iPad users] Communication usage settings (OS update)

How to delete an APN setting profile

[Android users] Communication usage settings (APN settings)

STEP 4Call test

1Make a call

2Launch your browser

3Complete

Menu

iPhone to iPhone
How to change your device