KDDI Corporation
Okinawa Cellular Telephone Company
Thank you for using povo2.0.
As described below, there were some issues with the povo 2.0 app not being available, but this has now been resolved.
We deeply apologize for any inconvenience caused to our customers.
1. Date and time
(Fri), June 27, 2025, 1:01 PM to 6:08 PM
2. Services affected and their impact
The following services were unavailable at the time of the incident, but have now been restored.
・Using the povo2.0 app
・New contracts, changes from au / povo1.0 / UQ mobile, and procedures for switching from other companies
・Cancellation and issuance of MNP reservation number
- Call suspension and unsuspension
・Use of povo shop and povo Data Oasis
・Using a Giga Charge Card
・New subscriptions and Topping purchases from external partners
・ Auto-charge for an Data Top-up (30 days)
・Setting and changing the web filter for minors
3. Recovery date and time
Service was restored at 6:08 PM on (Fri) 27, 2025.
4.Cause
Under investigation
5. Information for customers
- There was an issue where data communication was difficult to use, but this has now been resolved. If you are having trouble using data communication, please try restarting your phone or turning airplane mode on and off.
6. Contact Us
● From the povo2.0 website: povo support (chat window) https:// povo.jp/chat/
(Reception hours: 9:00~21:00, open every day)
